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Lightroom plugin errors

sherijohnsonsherijohnson Registered Users Posts: 310 Major grins
edited May 10, 2014 in SmugMug Support
I totally cannot get my lightroom plugin to work for most of the last 24 hours or so, I updated it. Just getting errors. Is anyone else having a problem? I am using LR3.6
Sheri Johnson
Atlanta, GA USA
my smugmug
Atlanta Modern Wedding Photographer
SheriJohnsonPhotography.com

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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 7, 2014
    Hi Sheri,

    Can you please provide the errors that you are receiving ?

    Also, you should really contact the helpdesk rather than posting here, as you will most likely get a quicker response.

    Thanks,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    sherijohnsonsherijohnson Registered Users Posts: 310 Major grins
    edited May 7, 2014
    got a quicker response here, got tired of waiting for them
    Sheri Johnson
    Atlanta, GA USA
    my smugmug
    Atlanta Modern Wedding Photographer
    SheriJohnsonPhotography.com
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    devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited May 7, 2014
    what specific errors are you getting ?

    Can you please paste the text or a screenshot.

    Thanks,

    David
    David Parry
    SmugMug API Developer
    My Photos
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    sherijohnsonsherijohnson Registered Users Posts: 310 Major grins
    edited May 10, 2014
    so yeah I would have done that if I knew how.... but here is what the solution was.... the errors could not be fixed and they had to debug the plugin update and that is what was causing the errors, all is working now or at least it was the last time I needed it, it took almost a whole day to get it working again, but I did have communication with support and it still took many hours and lots of frustration. thank you for attempting to help.
    Sheri Johnson
    Atlanta, GA USA
    my smugmug
    Atlanta Modern Wedding Photographer
    SheriJohnsonPhotography.com
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