Lighroom Sync Broke

DBR

I use SmugMug events to allow my wife to help select photos for slide shows. I set up events, and she marks favorites. I then sync her favorites to LightRoom, and work on those images. We've been doing this for a while, and it's a good workflow.

This afternoon, it was working fine. She had selected 197 images, and I synced them to LR. Then, after she selected a few more (total of about 500), I used the LR plugin to "Sync Photos" again. This time, during its initialization, it marked all 197 images as deleted, and left me with 0 image in "Rhonda's Favorites".

I emailed this to SmugMug help, and thought I'd see if anyone else was having similar issues.

I'm running LR-5.4 with the SM plugin 2.1.3, under 64-bit Windows 7 with all current updates. I have 16GB of RAM, a Core i7 and plenty of disk.

Looks like something changed, and it's now broken.

Ferguson

Any chance that the gallery somehow disconnected. I had something similar happen when I changed the URL on Smugmug (at least I think it was that -- the point is I changed something that effectively broke the link so it didn't find the gallery).

DBR

I tried re-sync-ing the hierarchy, and that didn't change anything. I would expect that to reestablish the link to the gallery if it was broken. Is there something else I should try? Maybe removing the folder in LR, then sync-ing the hierarchy again?

DBR

I removed the hierarchy in LR, and re-synced the hierarchy, including the problem event and one other. After resyncing the hierarchy, I resynced the images. The problem directory still shows 0 image, and the other event in the same month shows 203 (as it should).

AperturePlus

I am not sure what would cause this, but I have wondered if you have gone into the browser and looked to see if your wife's favorites are still in her folder in the event?

DBR

Yep - the images are still there in the Event Favorites on SmugMug.

Sent from my SAMSUNG-SGH-I337 using Tapatalk

DBR

One of the heroes I was working with saw something in a screenshot I sent. I was using version 2.1.3 of the plugin, and had checked for updates using the Plug-in Manager. That indicated that I was up to date. The hero told me that I wasn't. I checked, and was able to download and install version 2.1.4.1. That worked - syncing was successful again.

Apparently I hit two bugs in the older version of the plugin. One prevented sync from working. The other prevented the update.

Thank you for your suggestions!

David

AperturePlus

Good to hear that you are up and running again