renewing and upgrading

alaiosalaios Registered Users Posts: 668 Major grins
edited July 16, 2014 in SmugMug Support
dear all,
I would like to renew my submission to smugmug. Currently I am having the lower price package and I am thinking to renew for one year more. What would "happen" after I renew I decide to upgrade to the power?
How that would affect the current running subscription? How the new charges would take effect?

Regards
A

Comments

  • tomnovytomnovy Registered Users Posts: 1,103 SmugMug Employee
    edited July 15, 2014
    Hi A,

    When you upgrade your account - you will only pay a prorated difference of the price. As soon as you pay for your upgrade - features from the higher account level will be added to your account.

    I hope this helps!
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • alaiosalaios Registered Users Posts: 668 Major grins
    edited July 15, 2014
    Hi
    the difference I would have to pay would be for each month even for those that have passed as basic?
  • alaiosalaios Registered Users Posts: 668 Major grins
    edited July 15, 2014
    I have entered my credits card new information but still the field (After saving changes) saying "Please enter a valid Credit Card so we can renew you properly when the time comes."

    Alex
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited July 16, 2014
    Alex,
    Can you contact us at our HelpDesk with details from the email on file for your account so we could take a closer look?
    Sebastian
    SmugMug Support Hero
  • alaiosalaios Registered Users Posts: 668 Major grins
    edited July 16, 2014
    I will do. My account expires tomorrow :( so please make sure it will not be deleted.
    Alex
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