Problem Uploading

holzphotoholzphoto Registered Users Posts: 385 Major grins
edited July 26, 2014 in SmugMug Support
I have 6 weddings I need to get uploaded. Whenever i try to upload a gallery, after 2-4 images are uploaded, the uploading just stalls.

I have tried multiple galleries, multiple computers and am getting the same thing.

I have also tried with the html5, flashy and the simple uploaders, same thing.

Is it me or are there problems uploading?

Thanks

jason
Louisville Wedding Photographer

Comments

  • tomnovytomnovy Registered Users, Administrators Posts: 1,103 SmugMug Employee
    edited July 23, 2014
    Hi Jason,

    Please send our heroes an email about this - they will check this for you:

    http://help.smugmug.com/customer/portal/emails/new
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • AllenAllen Registered Users Posts: 10,015 Major grins
    edited July 23, 2014
    tomnovy wrote: »
    Hi Jason,

    Please send our heroes an email about this - they will check this for you:

    http://help.smugmug.com/customer/portal/emails/new
    I'm am seeing a lot of these "... send our support desk/heroes an email ...".

    Please post back here the "problem", "cause" and "solution" so everyone has a heads up on any problems.
    Thanks
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • mlinglemlingle Registered Users Posts: 1 Beginner grinner
    edited July 23, 2014
    Also having trouble uploading, and clients can't make purchases.

    I've gotten this message - "AnchorFree's network has been blocked for credit card fraud. We're awfully sorry, but some of AnchorFree's customers are committing credit card fraud with stolen credit cards. AnchorFree hasn't responded to any of SmugMug's requests for help, so we have no choice but to disable access, since you're using that network. We'd love to turn your access back on so please email AnchorFree and ask them to help us."

    Huh??
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 26, 2014
    mlingle wrote: »
    Also having trouble uploading, and clients can't make purchases.

    I've gotten this message - "AnchorFree's network has been blocked for credit card fraud. We're awfully sorry, but some of AnchorFree's customers are committing credit card fraud with stolen credit cards. AnchorFree hasn't responded to any of SmugMug's requests for help, so we have no choice but to disable access, since you're using that network. We'd love to turn your access back on so please email AnchorFree and ask them to help us."

    Huh??

    Where do you get this message - and exactly what steps are required to show such a message?

    I was able to purchase from your photo gallery: http://note.io/1zfwS8H
    Andy

    Portfolio • Workshops • Facebook • Twitter
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