Gallery and Slideshow images not appearing

JSouthcoJSouthco Registered Users Posts: 1 Beginner grinner
edited September 5, 2014 in SmugMug Support
Hi All,

First post here for me. I am having issues with my landing page slideshow whereby it displays some of the images fine in the slideshow then decides not to display others (seemingly randomly) and just displays the ? in a blue box which would to me indicate it cannot find the image it needs in the location where it thinks it is.
ALL of the images are in the Portfolio and this has been working fine since I had the site built but all of a sudden it has decided to stop displaying some of the images.
I work in IT and am well aware of the principle that nothing breaks that has previously worked fine unless you change something.
Well in this case, Ive not touched or customised any of the site code or moved/deleted any of the images in the Portfolio.
I've attached a screenshot of what I'm getting for some of the images and you can view what is happening by taking a look at the home page on my website www.jsdigitalphotography.co.uk

If you also go to the Portfolio Tab on the menu bar you sill also see that some of the images I have selected as the Gallery 'cover image' also have the same problem even though the image I want to use as the highlighted image is actually in the gallery!!

Any thoughts, ideas, or help would be really appreciated as at the moment it doesn't look very professional with a blank image and a Blue ? displayed!

Thanks for your support.

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited September 5, 2014
    Hi and welcome to Dgrin! wave.gif

    It looks like your site uses a slideshow provided by Fastline. For questions or problems with that, please get in touch with Fastline as we don't have a way to provide any support for it from our end.

    As a general suggestion, you may want to check the galleries that the photos you use in the slideshow are located in. For photos to be displayed to visitors, they would need to reside in a public or unlisted gallery. If the gallery is private, the photos could not possibly be displayed to visitors. For example, the Portfolio gallery on your site is private and thus it and any of its contents could not be seen by visitors.
    For details on our different privacy settings, check out this page. That could be why some photos don't show while others do.
    Sebastian
    SmugMug Support Hero
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