Passwords on mobile devices

bentleygbentleyg Registered Users Posts: 13 Big grins
edited September 15, 2014 in SmugMug Support
Is anyone else having problems with clients not being able to log in using mobile devices? Occasionally I will have someone contact me who can't log in using their password on a mobile device, yet I can log in from my computer. Any ideas?

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited September 15, 2014
    A mobile device might automatically capitalize the password first letter. headscratch.gif
    Al - Just a volunteer here having fun
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  • bentleygbentleyg Registered Users Posts: 13 Big grins
    edited September 15, 2014
    Allen wrote: »
    A mobile device might automatically capitalize the password first letter. headscratch.gif

    That was my first thought, but after talking them through it on the phone, I don't think that's the case.
  • rnrjoshrnrjosh Registered Users Posts: 266 Major grins
    edited September 15, 2014
    Cookies are also required in order for gallery/folder passwords to work, so you might also have your user check to make sure cookies are enabled in their browser.
    Josh
    SmugMug Support Hero
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