Domain quirks going from pro to basic
scritch
Registered Users Posts: 14 Big grins
After spending an hour looking for the answer, I figured it was safe to post a thread without serious redundancy.
I started out as a pro user and had my own domain name. Last year I retired my old business name and dropped down to basic because I wanted to use SmugMug for personal photos only. So, what used to be scritchco.com was now scritchco.smugmug.com. All was well.
I haven't used or visited my account in several months. I went in to find some old photos and there are no working thumbnails, I'm unable to view photos, and I have to continuously manually change the URL from scritchco.com to scritchco.smugmug.com after I get the Domain Not Found message.
I was able to download a few galleries and, once on my computer, am able to see photos.
I looked to see where settings might be for this, but am really not sure what to do at this point.
Any suggestions will be rewarded with fresh-baked cookies or a pony. Your pick.
Thank you in advance, or for nothing. Also your pick.
I started out as a pro user and had my own domain name. Last year I retired my old business name and dropped down to basic because I wanted to use SmugMug for personal photos only. So, what used to be scritchco.com was now scritchco.smugmug.com. All was well.
I haven't used or visited my account in several months. I went in to find some old photos and there are no working thumbnails, I'm unable to view photos, and I have to continuously manually change the URL from scritchco.com to scritchco.smugmug.com after I get the Domain Not Found message.
I was able to download a few galleries and, once on my computer, am able to see photos.
I looked to see where settings might be for this, but am really not sure what to do at this point.
Any suggestions will be rewarded with fresh-baked cookies or a pony. Your pick.
Thank you in advance, or for nothing. Also your pick.
0
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Hi Al, I must have, since that option isn't there. Under "Me" I have the nickname and confirmation that my url is scritchco.smugmug.com.
Thanks.
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Looks like everything is working as it should now. I can see that Support Hero Amanda helped you out earlier. If you need anything else, please don't hesitate to post or write in.
Have a wonderful day.
SmugMug Support Hero -
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