Statcounter Stopped Recording Suddenly

Darter02Darter02 Registered Users Posts: 947 Major grins
edited September 28, 2014 in SmugMug Support
The Statcounter project I have for my Smug site is suddenly not recording any hits. My Project ID, and Security Code have not been changed. They are still in my account.

My other sites that Statcounter tracks are all working.

Comments

  • Luc De JaegerLuc De Jaeger Registered Users Posts: 139 Major grins
    edited September 25, 2014
    Darter02 wrote: »
    The Statcounter project I have for my Smug site is suddenly not recording any hits. My Project ID, and Security Code have not been changed. They are still in my account.

    My other sites that Statcounter tracks are all working.

    Here too, there are zero Statcounter hits for today. Google Analytics too reports zero hits. Has not happened before headscratch.gifhuh ever, but perhaps it's a coincidence. I'll wait and see...

    My other sides with Statcounter and GA tracking codes are working as usual.

    Luc
    http://lucdejaeger.smugmug.com/
  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited September 25, 2014
    Darter02 wrote: »
    The Statcounter project I have for my Smug site is suddenly not recording any hits. My Project ID, and Security Code have not been changed. They are still in my account.

    My other sites that Statcounter tracks are all working.

    Same here...seems like we have been down this path before...UGH, wonder what coding magically changed itself AGAIN.
    .
    SunGlo Photography
    www.sunglophoto.com
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  • KQuinlanKQuinlan Registered Users Posts: 53 Big grins
    edited September 25, 2014
    Same here dropped to 0 in Google Analytics today
    Visit Kevin On - Twitter | Facebook | Google + | Pinterest
  • michelle0940michelle0940 Registered Users Posts: 1 Beginner grinner
    edited September 25, 2014
    Darter02 wrote: »
    The Statcounter project I have for my Smug site is suddenly not recording any hits. My Project ID, and Security Code have not been changed. They are still in my account.

    My other sites that Statcounter tracks are all working.

    Hey- I have the same exact problem. Google analytics AND stat counter- both stopped tracking views from smugmug at 18:00 on the 24th It is definitely an issue with smug mug- because I never had this problem before- and the fact that both sites stopped tracking at the same time, is not a coincidence.
    Hoping it is resolved soon
  • McKsauceMcKsauce Registered Users Posts: 51 Big grins
    edited September 25, 2014
    Hi All,

    Thanks for baring with us. We did locate a small bug that was affecting Statcounter and Google Analytics. A fix has been deployed and things should be back to normal shortly.
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    SmugMug Support Hero -

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  • SunGloSunGlo Registered Users Posts: 382 Major grins
    edited September 25, 2014
    McKsauce wrote: »
    Hi All,

    Thanks for baring with us. We did locate a small bug that was affecting Statcounter and Google Analytics. A fix has been deployed and things should be back to normal shortly.


    My site appears to be back to normal, looks as though you fixed the problem...thanks.
    .
    SunGlo Photography
    www.sunglophoto.com
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  • herojosieherojosie Registered Users Posts: 66 Big grins
    edited September 28, 2014
    Hi,

    Glad to hear that things seem to be working now for you :)

    Josie
    SmugMug Support Hero
    Thanks,
    Josie
    SmugMug Support Hero
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