Not recognizing duplicate entries

kristen · October 28, 2014

I am loading over 2,000 images into a sports gallery. The gallery has stopped recognizing duplicate images. It should recognize the images I've already loaded and not reload them, but the system is not doing this anymore. I have cleared my history and restarted my computer and it's still doing the same thing.

AperturePlus · October 28, 2014

This could be off track, but are you sure that you are loading them to the same gallery. I was wondering if the gallery that you are loading to might be a smart gallery?

kristen · October 28, 2014

AperturePlus wrote: »

This could be off track, but are you sure that you are loading them to the same gallery. I was wondering if the gallery that you are loading to might be a smart gallery?

Here us the gallery link:

http://www.kristensphoto.com/Sports/IBJJF-EVENTS/2014-Seattle-Open

I'm definitely adding to the same gallery. Could you check the settings or something? It was recognizing duplicates before?!

AperturePlus · October 28, 2014

Hi Kirsten

I cant check your settings, but maybe mail a hero on the helpdesk? help@smugmug.com

Sorry I can't be more help
Clive

AperturePlus · October 28, 2014

Incidentally, that link you gave me returns a 404 error - page not found.

kristen · October 28, 2014

AperturePlus wrote: »

Incidentally, that link you gave me returns a 404 error - page not found.

Is that because the gallery is private? In the past the help people on here could see it no matter what.

denisegoldberg · October 28, 2014

kristen wrote: »

Is that because the gallery is private? In the past the help people on here could see it no matter what.

I believe the folks from SmugMug can see all of your galleries but many of us who help on the forums do not work for SmugMug.

--- Denise

leftquark · October 29, 2014

Hi Kristen,
I have duplicated your issue and see that it is not skipping duplicate files. Let me talk to the Engineers tomorrow and get back to you.

leftquark · October 29, 2014

Hi Kristen,
Our Engineers are aware of the issue. I was hoping I could give you a temporary work-around that would work. Unfortunately I can't estimate when we'll be able to fix the issue.

Galleries with fewer photos will not suffer from this issue; only your large galleries might exhibit this behavior.

Not recognizing duplicate entries

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