Horrendous "hero" experience
migreen
Registered Users Posts: 31 Big grins
Is John Polanek still the Support Hero Manager? Is there a way to reach him directly? Or someone else?
I know that Michael Bonocore is no longer facilitating these things on the forum . . anyone else?
I'm having an absolutely miserable support experience on a particular matter, involving a live client . . and a Hero who responded to a perceived glitch by totally cancelling the order, without asking me.
This is the worst Smugmug experience I've had, and that includes a rocky conversion to the new SM (remember that?). I stuck around, with some doubts, but I've been reasonably satisfied . . until this situation.
This is not my first order . . I've had forty or fifty, I would guess, including several recent.
I've asked for escalation, but . . ..
Thanks
Mitch
I know that Michael Bonocore is no longer facilitating these things on the forum . . anyone else?
I'm having an absolutely miserable support experience on a particular matter, involving a live client . . and a Hero who responded to a perceived glitch by totally cancelling the order, without asking me.
This is the worst Smugmug experience I've had, and that includes a rocky conversion to the new SM (remember that?). I stuck around, with some doubts, but I've been reasonably satisfied . . until this situation.
This is not my first order . . I've had forty or fifty, I would guess, including several recent.
I've asked for escalation, but . . ..
Thanks
Mitch
0
Comments
http://help.smugmug.com/customer/portal/emails/new
Support Hero
I have one of your emails assigned to me currently and I will be emailing you back shortly.
SmugMug Support Hero
I'm glad that Zac beat me to it! I have taken over supporting DGrin from Michael.
Former SmugMug Product Team
aaron AT aaronmphotography DOT com
Website: http://www.aaronmphotography.com
My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations