Some galleries are not custom

sameoldsam

My Senior Pages. When a customer is clicking on gallery, it is not going to my personalized, customized page. It goes to the black smugmug page with my logo missing. Customers are asking me why they have to go to smugmug to buy my pics. Anyway I think it's creating fear of them purchasing online when the design changes completely. How can I fix this? Just looking at the links tells me I'm doing something wrong but I just can't figure out where.

http://www.smugmug.com/gallery/n-z7xx3/ when it should be like this http://www.kathrynannphotography.com/Weddings/AmyMatt/

I also can't find anywhere to customize the buy buttons. I'm going to customize, hitting all galleries, hitting setup tool and not getting button customization options...I'm sure user error but the blog directions have failed me.

And one last thing...are the carts still black or can we customize the color yet?

Any and all help will be greatly appreciated!:bow

Kathy
KathrynAnnPhotography.com

denisegoldberg

If the URL is showing as www.smugmug.com you have the gallery setting of hide owner set to on. Go into the gallery settings and set hide owner to off.

See the help page at http://help.smugmug.com/customer/portal/articles/93131-can-i-hide-the-account-owner-information-for-a-gallery-.

--- Denise

Allen

Sound like you have "hide owner" set.
customize > gallery settings > security & privacy
scroll down to "Other"
turn "HIDE OWNER" off

sameoldsam

Thank you both sooooo much! I went through and all my old smugmug pages were like that, had to change them all.