StatCounter Data Reporting Issue

SunGlo · December 4, 2014

Are we having trouble with StatCounter data reporting AGAIN? It appears image views within a gallery are not being reported. The problem started sometime during the overnight hours on December 3-4 (Eastern Standard Time). I verified this with two different computers using both IE and Chrome. I believe this is the same problem we have encountered twice before which was traced back to SM code updates.

Phil

Teach · December 4, 2014

I have nor heard of any reports of stats issues. Can you email us at help@smugmug.com so we can dig deeper into your stats issue please. The more details you can give us the easier it will make it for us to dig into the issue for you.

Allen · December 4, 2014

My photo clicks are showing up, at least the last 500.

I wish they would add any page click not just galleries.

Actually last one was
4 Dec 2014 07:14:06 AM Google bot
Should be some after this.

SunGlo · December 4, 2014

I just viewed 89 images in one of my galleries and this is all the hits showing on StatCounter. Once again, SM does not appear to be reporting gallery image hits.

=====================
(No referring link)
Dec 4 16:30:21 www.sunglophoto.com/

www.sunglophoto.com/
Dec 4 16:30:25 www.sunglophoto.com/browse

www.sunglophoto.com/browse
Dec 4 16:30:28 www.sunglophoto.com/Interesting-Places

www.sunglophoto.com/Interesting-Places
Dec 4 16:30:33 www.sunglophoto.com/Interesting-Places/Gasparilla-Island-Florida
=====================

Phil

Teach · December 4, 2014

SunGlo,

We are looking into the stats issue you reported and thank you very much for giving the details you gave in the email.

SunGlo · December 4, 2014

Allen,

Not sure if this is what you are talking about, but this example was built as a page, not a gallery and any hits show up on StatCounter.

====================
www.sunglophoto.com/Short-Stories
Dec 4 17:16:22 www.sunglophoto.com/Short-Stories/Life-Can-Be-So-Unfair
====================

Phil

Allen wrote: »

My photo clicks are showing up, at least the last 500.

I wish they would add any page click not just galleries.

Actually last one was
4 Dec 2014 07:14:06 AM Google bot
Should be some after this.

Allen · December 4, 2014

To get a good track of how visitors are clicking I think folder clicks should show. This would go a
long way into what they were interested in.

SunGlo · December 4, 2014

Allen wrote: »

To get a good track of how visitors are clicking I think folder clicks should show. This would go a
long way into what they were interested in.

Teach · December 5, 2014

We are working to fix the stat counter issue and hope to have it fixed very soon.

SunGlo · December 6, 2014

Additional Information
I don't know if this will be any help in your troubleshooting, but I have discovered a strange reporting pattern. Once I enter a gallery, all image view reporting ceases including the identity of the first image identity as the starting point for the next data reporting. However, if when I enter a gallery, I step off the first image, SM now reports the identity of the second image as the starting point for the next data reporting. Not sure if I am making sense on this but it appears as though SM identifies the exit image point, but only if it is not the first image (see yellow entries). However, image entry views are still not reported.

I hope you can make some sense out of my rambling cause I'm still scratching my head.

====================
(No referring link)
Dec 6 14:24:53
www.sunglophoto.com/

www.sunglophoto.com/
Dec 6 14:25:05
www.sunglophoto.com/browse

www.sunglophoto.com/browse
Dec 6 14:25:10
www.sunglophoto.com/Interesting-Places

www.sunglophoto.com/Interesting-Places
Dec 6 14:25:14 www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas

www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas/
Dec 6 14:25:22 www.sunglophoto.com/Interesting-Places

www.sunglophoto.com/Interesting-Places
Dec 6 14:25:26 www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas

www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas/i-cFKSz28
Dec 6 14:25:30 www.sunglophoto.com/Interesting-Places

www.sunglophoto.com/Interesting-Places
Dec 6 14:25:41 www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas

www.sunglophoto.com/Interesting-Places/Las-Colinas-Texas/i-cFKSz28
Dec 6 14:25:50 www.sunglophoto.com/Interesting-Places

www.sunglophoto.com/Interesting-Places
Dec 6 14:25:56 www.sunglophoto.com/
====================

Phil

Allen · December 6, 2014

When entering a gallery the first photo does not have the photo ID in the browser URL, only when stepping to another then back to first.

SunGlo · December 6, 2014

Thanks Allen, that would make some sense out of what I discovered...now I can stop scratching my head.

Phil

Allen wrote: »

When entering a gallery the first photo does not have the photo ID in the browser URL, only when stepping to another then back to first.

SunGlo · December 9, 2014

Have you been able to verify the problem and/or close to implementing a fix?

Phil

rainforest1155 · December 11, 2014

The issue should be resolved. Can you take another look at it's working as expected?

Rolfvp · December 11, 2014

My statcounter has started to count gallery image hits again

SunGlo · December 11, 2014

Yup, StatCounter data reporting appears to be back to normal...thanks for resolving the issue.

Phil

rainforest1155 wrote: »

The issue should be resolved. Can you take another look at it's working as expected?

Northwoods · January 24, 2015

No image views recorded for my legacy site

rainforest1155 wrote: »

The issue should be resolved. Can you take another look at it's working as expected?

rainforest1155 · January 29, 2015

Northwoods wrote: »

Hi,
It was not resolved for me.
I have the same issue as SunGlo, but on my legacy SmugMug site. Image views within a gallery stopped being recorded in StatCounter after December 3, 2014.

Hi there,

We did hear back from our engineers. Technically we don't support Statcounter on the Old SmugMug. We specifically added support for Statcounter to the New SmugMug and resolved an issue with that back in December. Statcounter on the Old SmugMug is only possible with custom javascript that's not provided or supported by us.

If that Statcounter javascript code on the Old SmugMug isn't working for you anymore, the only option you currently have, would be to publish your site to the New SmugMug to be able to make use of our Statcounter implementation, which we fully support.

I wish I had a different answer for you.

jachang · August 31, 2015

I have a problem with Statcounter, too. Actually, I was on the old SmugMug up until last week, and StatCounter was working fine. However, I switched over to the new SmugMug last Sunday, and since then I noticed no StatCounter activity at all. I then looked in my SmugMug settings, and the codes were gone for Project ID and Security Code. I went to the StatCounter site and got my Project ID and Security Code and re-entered them into my SmugMug settings, but when I go back to StatCounter and click "Check Installation" they say they cannot detect any code. Do I have to enter some CSS code somewhere, or do I just enter the Project ID and Security code in my settings? As I say, it was working perfectly up until last Sunday when I flipped the switch for the new SmugMug. Any help will be appreciated. Thanks.

Allen · August 31, 2015

Go into Account Settings in the Stats tab
All you need to enter is the Project ID and Security ID.

I think you have to wait awhile.

jachang · August 31, 2015

Allen wrote: »

Go into Account Settings in the Stats tab
All you need to enter is the Project ID and Security ID.

I think you have to wait awhile.

Okay, I did enter the Project ID and Security code. I'll try checking again tomorrow with StatCounter. I don't know why the codes disappeared when I made the switch to new SM.

Thanks for the quick reply!

Allen · August 31, 2015

On OldSmug it was put in the footer. On NewSmug you don't need that, only Project ID and Security ID.
Also you can't use javascript on NewSmug so Smug created a way to enter your info. They control the script.

I think I remember it might take up to 24hrs.

jachang · August 31, 2015

Thank you, Allen. I appreciate your help. Hopefully, tomorrow it will be working again.

StatCounter Data Reporting Issue

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