Problem editing a custom card

TricolorpupTricolorpup Registered Users Posts: 6 Beginner grinner
edited December 17, 2014 in Bug Reporting
I'm trying to edit a card I created a year ago, and get this message:

The initializing sku 'null' is not valid for the design collection 'Live Templates'

After clicking "OK" and closing the message box, the screen shows a progress bar that says "Loading" but nothing loads.

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 8, 2014
    Could you post a link to the card in question you try to edit?
    Also include details on what browser version / operating system you're using.

    If you don't wish to post the link on a public forum, contact us on the HelpDesk instead.
    Sebastian
    SmugMug Support Hero
  • TricolorpupTricolorpup Registered Users Posts: 6 Beginner grinner
    edited December 10, 2014
    The card is in an unlisted gallery. This is a link: http://www.tricolorpup.com/My-SmugMug-Creations/Cards/35302902_BMSqTj#!i=3747464414&k=TJXcKNz

    I don't mind sharing it in a public forum. (And hey, anyone is welcome to create and buy their own cards using my photos!)

    I'm using Chrome Version 39.0.2171.71 m on Windows 8.1.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 16, 2014
    The card doesn't appear to have been created properly as there's no entry for it in your upload log. You could only delete it and create a new one.
    Sebastian
    SmugMug Support Hero
  • TricolorpupTricolorpup Registered Users Posts: 6 Beginner grinner
    edited December 17, 2014
    That's interesting, because I created the card and had 75 of them printed a year ago.
Sign In or Register to comment.