Password defaults to MASTER everytime EVERYTIME

vdotmatrixvdotmatrix Registered Users Posts: 343 Major grins
edited December 26, 2014 in SmugMug Support
I will create a gallery or an event for a client. I will go in and customize the gallery and add a password.

SAVE

When I go back to tweak something else, it looks my MASTER PASSWORD is back in there again. If I simply open that CUSTOMIZE the site without looking at the PW it will default to the MASTER password locking out the client, their family and everyone else I am trying to make money from...


WHAT AM I DOING WRONG HERE?

thanks in advance
http://penosoimages.com

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 24, 2014
    Could it be inheriting the password from up the tree?
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • vdotmatrixvdotmatrix Registered Users Posts: 343 Major grins
    edited December 24, 2014
    Allen wrote: »
    Could it be inheriting the password from up the tree?

    That's what I am saying that is is defaulting to the MASTER PASSWORD whnever i go into the customize site button....

    Anyone have any ideas?

    it is fine if it does this but it is not OKAY if it happens and I have no idea that my clients are locked out.....

    ne_nau.gif
    http://penosoimages.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 24, 2014
    By "master password" do you mean up the tree folders or top level folder?
    You should be able to apply a different password anywhere under an upper level with a password.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • vdotmatrixvdotmatrix Registered Users Posts: 343 Major grins
    edited December 24, 2014
    When you LOGIN to your SMUGMUG account....
    http://penosoimages.com
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 24, 2014
    vdotmatrix wrote: »
    When you LOGIN to your SMUGMUG account....
    That log in PW should not be present in any gallery unless you added it there. Is your browser adding
    it from browser remembered PW's? Might look at what PW's for Smug sites are being remember by the
    browser. Your browser might think the same one is used for every PW page.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • vdotmatrixvdotmatrix Registered Users Posts: 343 Major grins
    edited December 24, 2014
    AH...THIS COULD BE A LEAD!!! thank youwings.gif
    Allen wrote: »
    That log in PW should not be present in any gallery unless you added it there. Is your browser adding
    it from browser remembered PW's? Might look at what PW's for Smug sites are being remember by the
    browser. Your browser might think the same one is used for every PW page.
    http://penosoimages.com
  • vdotmatrixvdotmatrix Registered Users Posts: 343 Major grins
    edited December 24, 2014
    I deleted all the passwords but the one for Htts://smugmug etc...I couldnt delete from safari
    http://penosoimages.com
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited December 26, 2014
    If you refer to the password field in the customize gallery / folder / page > security&privacy section, that never reflects whatever password you set as the way passwords are kept, the system doesn't know what specific password you set or how many characters it has. The asterisk displayed in the password field solely tell you that you have a password set up for that folder, gallery or page and the system always displays the same number of asterisk regardless of how long the password set actually is.

    In case you can't recall the password you set and don't have it written down anywhere, you could only set up a new password. There's no way to reveal any details on the password used.
    Sebastian
    SmugMug Support Hero
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