Can't upload to Smugmug

Lesley Bray

Is anyone else having trouble accessing their Smugmug site?
I get this message and have no idea what it means - just want to upload photos and the status site says everything has been operational all day.
Thanks Lesley

DNS resolution error

You've requested a page on a website (secure.smugmug.com) that is on the CloudFlare network. CloudFlare is currently unable to resolve your requested domain (secure.smugmug.com). There are two potential causes of this:

Most likely: if the owner just signed up for CloudFlare it can take a few minutes for the website's information to be distributed to our global network.
Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.
Ray ID: 19fc8f8bfc900b26
Timestamp: Sun, 28-Dec-14 08:59:15 GMT
Your IP address: 58.7.241.62
Requested URL: secure.smugmug.com/login?goTo=http%3A%2F%2Fwww.smugmug.com%2F10xx
Error reference number: 1001
Server ID: FL_26F12
User-Agent: Mozilla/5.0 (Windows NT 6.3; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/39.0.2171.95 Safari/537.36

Lesley Bray

It is the next morning here in Australia and I still cannot upload photos. The message says you are so embarrassed. Your status site says no problems have been reported. What is happening ? Lesley

denisegoldberg

I have been able to upload photos successfully today.

Given that there hasn't been an answer from SmugMug here, have you considered contacting the help desk - http://help.smugmug.com/customer/portal/emails/new ?

If you do contact them via email it would be good to mention that you have a thread in dgrin as well.

--- Denise

Lesley Bray

Thanks Denise .... I have finally managed to upload a couple of photos with the problem now happening intermittently. Next time it happens I will contact the help desk. Lesley

Shinrya

Also in Australia, I noticed this problem too last night, website would go down intermittently.

Jenuine

Greetings Shinrya and Lesley,

We are not reporting any issues in your areas at this time, but would love to test to see if there is something going on. If you write to us at help@smugmug.com and mention the issues that you have had we can do some testing for Cloudflare. We will walk you through some troubleshooting from there.

Best,

Jen
Support Hero