collage landscape galleries only show first 5 (or 6) photos on mobile

denisegoldberg

I've just looked at some of my galleries on my phone, and I've found that collage landscape galleries only show the first 5 or 6 photos. There is no indication of how to view the rest of the gallery.

If I go into lightbox it appears that all of the photos are viewable.

Example galleries on my site:
http://www.denisegoldberg.com/Travel/Acadia-2014-10/Images-Autumn-Acadia-2014/
http://www.denisegoldberg.com/GardensFlowersThings/On-the-wings-of-butterflies/

It's not just my site, I've verified the behavior on other sites as well:
http://www.theavianzone.com/Small-Birds/

I saw this on a phone running Windows 8.1.

--- Denise

leftquark

I verified they all work on my desktop, ipad, and iphone. I also loaded up my windows 8.1 virtual machine and tested it in Chrome as an iPhone and it also worked.

The pagination is a "scrolling" pagination so it should load more images as you get to the bottom. If there's a slow internet connection (or some kind of temporary hiccup over Edge/3G/LTE/WiFi) it can sometimes cause the additional images not to load. Could you give it a try now and let me know if it's still not working?

denisegoldberg

leftquark wrote: »

I verified they all work on my desktop, ipad, and iphone. I also loaded up my windows 8.1 virtual machine and tested it in Chrome as an iPhone and it also worked.

The pagination is a "scrolling" pagination so it should load more images as you get to the bottom. If there's a slow internet connection (or some kind of temporary hiccup over Edge/3G/LTE/WiFi) it can sometimes cause the additional images not to load. Could you give it a try now and let me know if it's still not working?

It works on my Windows 8.1 desktop. It still doesn't work properly on my Windows phone running 8.1. I believe this was working properly at some point in the past. It's possible this is tied to the Windows phone 8.1 update that Verizon (finally) rolled out for my phone on December 19th.

I tried it from home, logged in to my network, running Verizon FIOS 75 mpbs.
I just tried from work logged on to corporate network. I can't give you the speed, but it's fast.

Both show only 5 or 6 photos in my collage landscape galleries. There is no scrolling pagination that occurs at the bottom of the page. I tried holding the phone both vertically and horizontally; the behavior is the same in both.

Do you have an actual windows phone (preferably running 8.1) that you can try this on?

--- Denise

leftquark

denisegoldberg wrote: »

Do you have an actual windows phone (preferably running 8.1) that you can try this on?

I'll grab the QA/Testers and see what we can find. Investigation continues!
(I'm running out the door for a bit so I'll see if one of the QA/Heroes folks can respond)

denisegoldberg

I just did some screen shots from my phone. Unfortunately a screen shot shows only the visible pieces so the example I'm adding here is from 3 screen shots, top, middle, bottom.



Screen shots are from this gallery - http://www.denisegoldberg.com/Travel/Nevada-California-201412/Parks-wearing-color/.
There are more photos in the gallery than shown.

--- Denise

leftquark

Confirmed on a windows 8.1 device that it's not paginating images. Investigation continues....

denisegoldberg

leftquark wrote: »

Confirmed on a windows 8.1 device that it's not paginating images. Investigation continues....

Thanks for the update leftquark! It makes me happy that it's not just me...

--- Denise

leftquark

Hey Denise,
I'm trying to track this down a big further. Is the issue only happening on mobile devices? Tablets? Windows Surface? It's OK (all images load) when you use a desktop running 8.1?

denisegoldberg

leftquark wrote: »

I'm trying to track this down a big further. Is the issue only happening on mobile devices? Tablets? Windows Surface? It's OK (all images load) when you use a desktop running 8.1?

I've only seen this behavior on my phone.

Desktop running Windows 8.1 is fine.
Surface 2 running Windows RT 8.1 is fine.
Phone running Windows 8.1 is not.

--- Denise

leftquark

Denise: I've tested this on a windows 8.1 phone and I can't get the issue to repeat. Are you still seeing this behavior? If so, could you let me know:

1) What exact device are you using?
2) From your screenshots it appears that the Mobile Site is loading and causing the problems. Can you confirm it's the mobile site?
(The windows 8.1 phone I received keeps loading the Desktop site. It apparently has a lot of pixels and thinks it can fit the whole site).

denisegoldberg

leftquark wrote: »

Denise: I've tested this on a windows 8.1 phone and I can't get the issue to repeat. Are you still seeing this behavior? If so, could you let me know:

1) What exact device are you using?
2) From your screenshots it appears that the Mobile Site is loading and causing the problems. Can you confirm it's the mobile site?
(The windows 8.1 phone I received keeps loading the Desktop site. It apparently has a lot of pixels and thinks it can fit the whole site).

Hi Aaron -
Yes, I'm still seeing this behavior.

I'm not sure what you mean by mobile site vs. desktop site. The menu is collapsed for a small screen but other than that it looks the same as the desktop site. But wait - I thought the distinction in mobile site was only on legacy; and even then, I had that turned off). The multiple screen shots were taken by displaying the gallery, Press Volume Up and Power Button at the same time, scroll down in the gallery, volume up and power button at same time, scroll down (to the bottom this time), volume up and power button at the same time. Instead of showing the full gallery I could see all of the displayed images by scrolling down 3 times.

Folders shown in collage landscape show all entries.

Galleries shown in collage landscape only show the first 5 or 6 photos. Most of the galleries on my site are shown as collage landscape.
Example gallery: http://www.denisegoldberg.com/Travel/Newfoundland-2014/Eastport-Peninsula/

To verify it's not just my site I opened one of Lori Carey's galleries on my phone. It shows the same behavior: http://www.loricareyphoto.com/Portfolio/Desertscapes-1/

Galleries shown in journal show all photos.
Example gallery: http://www.denisegoldberg.com/Medley/galleries-by-date/n-GzNHG/

The phone is a couple of years old. It is a Nokia Lumia 822 running Windows Phone 8.1.
OS version is 8.10.14203.306
Software release is Lumia Denim

Are you saying you can see all photos in a collage landscape gallery on a phone running Windows 8.1?
Unfortunately I only have one phone so I haven't been able to see if this is a problem on another device.

--- Denise

denisegoldberg

For a straight comparison of two galleries showing the same photos I created a smart gallery that points to another gallery. Looking at both of these galleries on a Windows phone should show the difference in number of photos shown.

Original gallery, in journal style (shows all photos):
http://www.denisegoldberg.com/Medley/galleries-by-date/n-GzNHG/

Collection, in collage landscape style (shows only 6 photos when viewed on Windows phone, shows all photos when viewed from a computer or tablet):
http://www.denisegoldberg.com/Medley/Galleries-by-date-collected/n-CZtW3/

When viewed on my phone the 2nd gallery in collage landscape style only shows 6 photos.
I (still) don't see any way to expose the missing photos.

--- Denise

leftquark

Denise, thanks for all the awesome info. It will certainly help us diagnose the problem.

Mobile View and Desktop View are the way we format the page depending upon what device you're using. When I say "Mobile View" I'm talking about the collapsed view that you see when you look at peoples sites on a phone: menu collapsed into the "MENU", folders/galleries formatted slightly differently into a grid, etc. It's the view that you took a number of screenshots in Post #5 above. "Desktop View" is the full site -- seen when you look at it on your computer with the full header, full menu, full SmugMug style galleries, nothing shrunken down to fit on a smaller screen.

We determine whether or not to load the Mobile page or the Desktop page based on the pixel width of the window. If it's greater than some size we display Desktop, if it's less we display Mobile.

Good news! The Windows 8.1 Phone I have just updated and now displays the Mobile page! I can see that your galleries are only loading 6 images! Time to grab an Engineer and see what we can find...

leftquark

It looks like this is only affecting galleries. If I create a Page and add a Multiple Photos Content Block sourced from a gallery, everything loads fine on the Windows 8.1 phone.

For example, this works on both desktop and Windows Phone 8.1. Does it work on yours? http://aaronmeyers.smugmug.com/Test/WinTest

denisegoldberg

leftquark wrote: »

...Good news! The Windows 8.1 Phone I have just updated and now displays the Mobile page! I can see that your galleries are only loading 6 images! Time to grab an Engineer and see what we can find...

Ah, that confirms my suspicion that this problem is new with Windows Phone 8.1 (which just became available in the last few weeks) and didn't exist with the previous Windows Phone 8.

leftquark wrote: »

It looks like this is only affecting galleries. If I create a Page and add a Multiple Photos Content Block sourced from a gallery, everything loads fine on the Windows 8.1 phone.

For example, this works on both desktop and Windows Phone 8.1. Does it work on yours? http://aaronmeyers.smugmug.com/Test/WinTest

It does appear to be just the galleries. Your page with multiple photos content block looks good on Windows Phone 8.1 for me as well.

--- Denise

leftquark

We pushed a fix for this live this morning. I tested the pages you linked in the original post on our windows 8.1 phone and they seem to be loading properly! Please let me know if there are still any issues.

denisegoldberg

leftquark wrote: »

We pushed a fix for this live this morning. I tested the pages you linked in the original post on our windows 8.1 phone and they seem to be loading properly! Please let me know if there are still any issues.

I checked a few galleries and they all look good!

Thank you, and please pass my thanks on to your developers too.

--- Denise