downloading images issue

mthibodeau

I have uploaded full high res files to a gallery, but when I right click to save the files, they are only saved as small 72dpi versions and I can't figure out why. I have changed the settings from display original sizes to largex3 and it doesn't make a difference (I'm also right-clicking from the large file, not the smaller display photo when the thumbnails are visible too).

How can I set up my gallery so that someone else can download the full res files that I uploaded?

Thanks,
Maria

mthibodeau

I also tried from other galleries where I know the files are 8x10@300dpi and the sizes are all wrong. Which is annoying because I told people to download from that gallery for 8x10s@300dpi, and I had no idea this was an issue (re-sizing, etc of downloads). Thanks for any advice - I need to allow downloads of the same file size and settings as the files I uploaded to my gallery, and if I can't do that, that's a fatal flaw of SM. I figure there must be a way, so any clues about how to do that would be great.

denisegoldberg

mthibodeau wrote: »

How can I set up my gallery so that someone else can download the full res files that I uploaded?

If you want the full resolution files to be downloaded for free you must allow access to the originals. In addition, right click protect must be set to no. See help page at http://help.smugmug.com/customer/portal/articles/93266-can-i-download-photos-from-my-smugmug-site-to-print-myself-.

If you are selling digital downloads then you can (and should) disable access to the original image. Set up digital downloads for sale. See help page at http://help.smugmug.com/customer/portal/articles/93346.

--- Denise

mthibodeau

Yes, I have my settings set up as described on that page (original size and right-click downloads enabled), but the downloaded file was not the size or resolution that I uploaded.
Thanks

denisegoldberg wrote: »

If you want the full resolution

files to be downloaded for free you must allow access to the originals. In addition, right click protect must be set to no. See help page at http://help.smugmug.com/customer/portal/articles/93266-can-i-download-photos-from-my-smugmug-site-to-print-myself-.

If you are selling digital downloads then you can (and should) disable access to the original image. Set up digital downloads for sale. See help page at http://help.smugmug.com/customer/portal/articles/93346.

--- Denise

denisegoldberg

mthibodeau wrote: »

Yes, I have my settings set up as described on that page (original size and right-click downloads enabled), but the downloaded file was not the size or resolution that I uploaded.
Thanks

If you use the download button (it is an arrow pointing down, see image below) it will download the original file.
If you do a right-click save it would match the display copy, not the original image.

--- Denise

mthibodeau

Ah. That was the issue. Thanks.