Smugmug Shipping over 700% markup!



  • JBHotShotsJBHotShots Major grins Posts: 391Registered Users Major grins

    I just spent $7+ dollars on a mouse pad from my site and the same amount on shipping from EZ prints to NC. I just don't get it.

    Maybe I'm too simple minded but nonetheless it's frustrating.

    7DII w/Grip, 50D w/Grip, 24-70/2.8L, 70-200/2.8L, 85/1.8, 50/1.8, Rokinon 8mm FE 3.2, 580EXII 430EX
  • memoriesmirrormemoriesmirror MainePosts: 2Registered Users Beginner grinner
    Is there ever going to be any resolution to any of the shipping fees? I read thru all of the comments and have to agree with them. I just tested an order for an 8x10 ($1.99) and shipping was over $7.00 (for USPS/UPS Ground to Maine). It is no wonder why I don't have any customers ordering from me because they don't want to pay the shipping fees. I honestly can't blame them. But like someone else mentioned, we have the option of ordering directly thru BayPhoto or EZPrints but our customers do not. Due to lack of ordering, it makes my business lose profits which in turn makes it even harder for me to have a successful business. Very frustrating.
  • FergusonFerguson Major grins Posts: 1,257Registered Users Major grins

    So I just ordered a big canvas print from Bay directly. Bay charged me $1.50 for second day air. If I order from Smugmug with EZPrints (I can't do Bay for reasons still lost on me, but that's another story), the shipping on a bit smaller version (largest they offer) is $38.99 for second day air ($28.99 for USPS or UPS ground).

    Now... does anyone really think that $1.50 reflects any real aspect of their shipping cost? They, like so many others, are rolling it into their pricing. So I paid a bit more for the print, and less for shipping, for the feel good "I shipped it for $1.50".

    I have no idea of the math behind Smugmug's pricing. I know from personal experience that high volume shippers (which I would GUESS that they are not really) can get 70-80% off UPS ground rates. So if it really did cost $40 to ship, a real high volume shipper might ship that for $12. Thus if they raise their prices $15 and offered free shipping, they actually make money. Who knows what SM's margins are (or even if it's SM's, it may be the lab's shipping account).

    It's all smoke and mirrors, and how vendors decide to hide their costs. A few companies back, we built wire racks for retail stores, and often lost money on the rack or broke even and made a killing on shipping because we had huge discounts on shipping. Imagine what Amazon can do, or Wal-Mart. SM isn't Amazon, and thank god they are not Wal-Mart.

    Bear in mind that often a vendor who bakes shipping into product pricing to make shipping look cheap implies you will be paying multiple shipping costs when you order multiple products (e.g. unique paper prints) when there is no significant incremental cost to ship.

    But the world is now hooked on "free" shipping, and somehow believes that vendors really ship free. TANSTAAFL. But maybe SM needs to adapt.

    I think what you guys are asking is for SM to raise their prices for product and lower the shipping cost. Be careful what you ask for.

    PS. My comment in the 1st paragraph is not knocking Bay, they do such a terrific job I tend not to notice their pricing very much, but the invoice was sitting on my desk when I read this.

  • ShinryaShinrya Peter Stewart Hong KongPosts: 146Registered Users Major grins

    It is a frustrating aspect of selling prints through Smugmug. I still get many e-mails from people complaining about shipping costs. The only upside to this, is that I can then turn around and order directly through BayROES as I do with most of my orders. I sell the print for the same as I advertise on my site, but customer pays far less in shipping and Smugmug miss out on that sweet 15% cut of the sale.

  • ShinryaShinrya Peter Stewart Hong KongPosts: 146Registered Users Major grins

    I think what you guys are asking is for SM to raise their prices for product and lower the shipping cost. Be careful what you ask for.

    That might actually be a good solution though!

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