No upload from Mac browser

johnbel

I cannot upload any images or video via a Mac (OS X 10.9.5) browser (Safari 7.1.2, Firefox 35.0 or Chrome 39.0.2171.99). When I browse for a file or drag one to the window, the file names are added but the upload never starts. I have always used Lightroom to upload files so I haven't noticed this before. It works just fine uploading from Windows machines to my site. Is there a system setting I am missing somewhere to get this to work?

owilliams

Hi Johnbel,

Thanks for getting in touch with us about this. We would be happy to take a look and get you uploading to your site again. Would you mind terribly sending us an email to help@smugmug.com from the address associated with your account? With that, we'll be able to check your upload history to see if any problems come up. Also, in your email please let us know if you are seeing any error messages on the uploader (screenshots are always helpful).

When we hear back from you with that, we'll dig into this to get things straightened out for you.

Best,
-Oliver
SM Support