Changed Display size to X3 from XL in settings, but still seeing XL only

tsk1979

In my gallery, I changed max size to X3
But when I see image properties its still XL image scaled to X3
Direct linking to image actually redirects to XL
Any way to fix this?

annnna8888

Can you give us a link to the image in question so we can have a look? If you don't want to share the link here on a public forum, please email us directly at help (at) smugmug.com, thanks!

Ana
SmugMug Support Hero

tsk1979

annnna8888 wrote: »

Can you give us a link to the image in question so we can have a look? If you don't want to share the link here on a public forum, please email us directly at help (at) smugmug.com, thanks!

Ana
SmugMug Support Hero

Here is the link to X3 page
http://tanveer.smugmug.com/Travel/Ladakh-2012/Hanle-Kyun-Tso/i-Mhjktxh/A


Right click and copy image locaiton
http://tanveer.smugmug.com/Travel/Ladakh-2012/Hanle-Kyun-Tso/i-Mhjktxh/0/X3/DSC_DSC_6616_LR-X3.jpg

But it redirects to
http://tanveer.smugmug.com/Travel/Ladakh-2012/Hanle-Kyun-Tso/i-Mhjktxh/0/XL/DSC_DSC_6616_LR-XL.jpg

annnna8888

The X3L size is working for me in your gallery, and in the photo link you provided (i.e. the X3L link doesn't redirect to the XL version). You might be seeing the cached version. Please Shift+refresh the browser, or use a different browser to see if that makes any difference.

Ana
SmugMug Support Hero

tsk1979

annnna8888 wrote: »

The X3L size is working for me in your gallery, and in the photo link you provided (i.e. the X3L link doesn't redirect to the XL version). You might be seeing the cached version. Please Shift+refresh the browser, or use a different browser to see if that makes any difference.

Ana
SmugMug Support Hero

Its working for me now. Was not working earlier. After I enable a larger size from a smaller size, does it take a few hours for the change to take effect?

annnna8888

Creating bigger display copies does take some time, but it is normally pretty fast. Again, it is possible that you were seeing cached versions. I'm glad it's working for you now.

Ana
SmugMug Support Hero