Deleted image cached in cloud too long

AlexSharkAlexShark Registered Users Posts: 198 Major grins
edited March 5, 2015 in SmugMug Support
Here's something of concern that smugmug should take care of:

I deleted the photo at the link http://alexbraverman.smugmug.com/Other/Various/i-Bw8mHVJ/0/X2/DavidWattsLiftedPhoto-X2.jpg and yet it shows here and the link is valid.

How do I remove it?

The cache is clear, the page refreshed, and yet...
Photography is about what does not meet the eye
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Comments

  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited February 9, 2015
    Yeah, I can see it too and I tried it in a browser that I don't normally use for Dgrin. Maybe it's being cached in the cloud and will disappear whenever? ne_nau.gif
    My Pics
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited February 9, 2015
    Images that are deleted from SmugMug are immediately deleted from your albums and all links should immediately break as well. However, due to the distributed network (aka "cloud") that allows us to deliver your images to anyone in the world as quickly as possible, it may take time for it to actually delete worldwide. If you give it a few hours it should be gone everywhere.
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 10, 2015
    leftquark wrote: »
    Images that are deleted from SmugMug are immediately deleted from your albums and all links should immediately break as well. However, due to the distributed network (aka "cloud") that allows us to deliver your images to anyone in the world as quickly as possible, it may take time for it to actually delete worldwide. If you give it a few hours it should be gone everywhere.

    The photo is still up!
    Let's stop blaming the cloud and look into it.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • JCJC Registered Users Posts: 768 Major grins
    edited February 10, 2015
    AlexShark wrote: »
    The photo is still up!
    Let's stop blaming the cloud and look into it.

    Did you truly delete it, or just move it to another album?

    I've moved pictures between albums, and embedded links still work.
    Yeah, if you recognize the avatar, new user name.
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 10, 2015
    JC wrote: »
    Did you truly delete it, or just move it to another album?

    I've moved pictures between albums, and embedded links still work.

    The photo was deleted. Trashed. Kaput. It does not appear on my website. This was done yesterday.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited February 10, 2015
    AlexShark wrote: »
    The photo is still up!
    Let's stop blaming the cloud and look into it.

    Looking into it ...

    The answer that it's the CDN (cloud) cache still holds true. I mentioned that because that's the technical answer for what's happening. The X2 size is the only image that remains -- all the others are deleted, as we'd hope/expect. With that said, operations is looking into why the cache isn't being purged more rapidly. Thanks for reporting this to us. I'll update you when I know more.
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 11, 2015
    leftquark wrote: »
    Looking into it ...

    The answer that it's the CDN (cloud) cache still holds true. I mentioned that because that's the technical answer for what's happening. The X2 size is the only image that remains -- all the others are deleted, as we'd hope/expect. With that said, operations is looking into why the cache isn't being purged more rapidly. Thanks for reporting this to us. I'll update you when I know more.

    OK, the image is finally gone, and no attempt of linking to it directly works.

    A couple of quirks:

    1. Trying to link to the image directly comes up with a blank page, not "Page not found" error. The content disappeared but the page is still possibly there?

    2. Trying to load it through your mobile app (on iPhone), I discovered that some galleries that I deleted ages ago (more than a year) are still there. Again, the folders are there, empty -- but there. Doesn't sound terrible, but it really is, because it totally clutters my mobile access. Instead of my 5 top level folders, my mobile shows a dozen, mostly defunct.

    3. The hidden galleries, the ones that I should be able to only link directly, appear in the hierarchy on the mobile app just like any other gallery.

    Conclusions:

    1. Your cleanup service is poorly designed (possibly -- does not propagate effectively through VPN, but not only).

    2. Deleting a gallery empties it, but leaves it in the user-site hierarchy.

    3. Mobile entry point is inconsistent with the web access.

    4. There could be an attempt to inherit sandbox security by mobile devices, which they cannot do.

    Please note: I am using the old style smugmug, it is possible that these issues were resolved in the new version, provided it is also using a completely redesigned backend.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited February 11, 2015
    Note: Since this is really a separate topic than the ABC clone, I moved it to a new thread in Support.
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  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited February 25, 2015
    leftquark wrote: »
    Looking into it ...

    The answer that it's the CDN (cloud) cache still holds true. I mentioned that because that's the technical answer for what's happening. The X2 size is the only image that remains -- all the others are deleted, as we'd hope/expect. With that said, operations is looking into why the cache isn't being purged more rapidly. Thanks for reporting this to us. I'll update you when I know more.
    Any update on this? I've just deleted something and it hasn't gone away yet--don't know how long it should take. headscratch.gif
    My Pics
  • JenuineJenuine Registered Users Posts: 155 SmugMug Employee
    edited February 25, 2015
    Hello Richard,

    The content being removed from our CDN does not have an exact timing involved. It can take several hours. If you would like us to take a look at a specific link, write to us at help@smugmug.com and we can look into it further for you.
    Jen
    SmugMug Support Hero
  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited February 25, 2015
    Several hours is no problem. If it's not gone tomorrow, I'll let you know.
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  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 25, 2015
    SmugMug app (v. 2.3.0) on my iPhone shows empty folders deleted years ago. Web based access does not show them.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited February 25, 2015
    AlexShark wrote: »
    SmugMug app (v. 2.3.0) on my iPhone shows empty folders deleted years ago. Web based access does not show them.
    Dunno, but that doesn't sound like a stale cache problem to me. ne_nau.gif
    My Pics
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 25, 2015
    No, Richard, it's not. But this might be a very different problem than the persisting cached image. To me this looks like a permission issue: I can remove/hide a folder, but I can't delete it. Then I don't have the permission to read it in browser. But the mobile app front-end does not follow the same permission rules, and so it pops up on iPhone. Anyways, it's been a while since I worked with this stuff. Let the youngsters handle it!
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited February 28, 2015
    The deleted galleries show up in SmugMug Lightroom plug-in. After years of being deleted.

    I really would like to start getting some responses to this.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • SmugMugHeroPamelaSmugMugHeroPamela Registered Users Posts: 20 Big grins
    edited March 2, 2015
    Hi,

    Ack, what a puzzle. I've rebuilt your node caches for your site. Hopefully that's all it needs(crossing fingers and toes) Sometimes nuking and rebuilding will do miracle things we don't even think of. I figured it's worth a shot. Please re-sync your Lightroom photos and hierarchy in your publishing manager.
    ~Pamela
    SmugMugHero
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited March 2, 2015
    Thank you Pamela,

    Alas, this did not help.

    In Lightroom plug-in:

    1. If the old galleries do not appear in the catalogue, synch hierarchy does not add them
    2. If the old galleries still appear in the catalogue, synch hierarchy does not remove them

    In iPhone app:

    1. I can't find a way of refreshing the hierarchy, so I simply logged off and on again -- no change, the ancient stuff is still there
    2. Additionally, I noticed that logging off does not really do much: if I click on my user name again, everything reappears without the log in prompt. The prompt appears only when I click "Login".

    A mystery, heh?

    Sorry to trouble you, but this really is an issue.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited March 2, 2015
    AlexShark wrote: »
    In iPhone app:

    1. I can't find a way of refreshing the hierarchy, so I simply logged off and on again -- no change, the ancient stuff is still there
    2. Additionally, I noticed that logging off does not really do much: if I click on my user name again, everything reappears without the log in prompt. The prompt appears only when I click "Login".

    I'd take a guess that the deleted stuff is cached in the iPhone app and it isn't being purged correctly. You could try deleting the app from your iDevice (which should delete any associated data). Then reinstall, authenticate and see if the old data is still there.
    David Parry
    SmugMug API Developer
    My Photos
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited March 4, 2015
    devbobo wrote: »
    I'd take a guess that the deleted stuff is cached in the iPhone app and it isn't being purged correctly. You could try deleting the app from your iDevice (which should delete any associated data). Then reinstall, authenticate and see if the old data is still there.

    David, thank you.

    I will try that, except:

    1. The iPhone app was installed a year or two later after the folders were deleted.
    2. They also appear in the Lightroom 5 SmugMug plug-in, even if I re-synch the hierarchy.
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
  • devbobodevbobo Registered Users, Retired Mod Posts: 4,339 SmugMug Employee
    edited March 4, 2015
    G'day Alex,

    I didn't realise that you are still on legacy SmugMug. Legacy SmugMug has categories and subcategories rather than folder. Even though they are essentially the same from a user's perspective, they do work a little bit differently.

    If you want to remove categories that you are no longer using, go to your Account Settings, select Style > Categories > Manage and you should be able to remove them from that screen.

    SmugMug---Account-Settings.png

    Cheers,

    David
    David Parry
    SmugMug API Developer
    My Photos
  • AlexSharkAlexShark Registered Users Posts: 198 Major grins
    edited March 5, 2015
    Thank you David,

    The offending categories do not appear on the list. The list consists only of what I have and need. Same goes for the subcategories.

    I will consider migrating to the new smug mug and see what happens next.

    Best,
    Alex
    Photography is about what does not meet the eye
    Be my guest: Alex Braverman Photography
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