Unable to LogIn

smitty91smitty91 Registered Users Posts: 42 Big grins
edited February 14, 2015 in SmugMug Support
I'm not sure if this is a SmugMug problem or Safari problem, but I am unable to login to SmugMug from my Mac. I am operating Safari 8.0.3 on OS X Yosemite 10.10.2.

I click "Login" at the top right of smugmug.com and all I get is a new page with the word "LOGIN" and a blank field which I am unable to enter anything. I normally see that with two fields: Username and Password.

I think this has something to do with operating Safari in 32-bit mode but I can't seem to figure out how to address that issue either.

Any chance someone here knows what I need to do?

Thanks in advance.

Steve

PS- I have already removed Smugmug cookies but that did not resolve my issue.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited February 14, 2015
    Can you login from Chrome or FF?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • smitty91smitty91 Registered Users Posts: 42 Big grins
    edited February 14, 2015
    Andy wrote: »
    Can you login from Chrome or FF?

    Honestly hadn't thought of that but tried to login on FF and same issues. I don't have Chrome.
  • smitty91smitty91 Registered Users Posts: 42 Big grins
    edited February 14, 2015
    OK think I figured it out. Had the add on "Disconnect" on FF and removed it. Seems to have worked as I can see the login now. Also seems to have cleared it up on the Safari side as well. Thanks for the suggestion of FF. I doubt I would have found the add on.

    SCRATCH THAT! - Thought it was working but no. Was able to log in but had a massive pop up window attack. Same window of "Shockwave Player Error" stating I need to open Safari in 32-bit mode. I had hundreds of these same windows pop up and I had to "hard" shut the Mac off.

    Rebooted and I'm still getting the pop ups and I can't login again to SmugMug through Safari or FF.
  • smitty91smitty91 Registered Users Posts: 42 Big grins
    edited February 14, 2015
    OK think I figured it out. I use NetNanny as internet filtering for the family and discovered that certain aspects/pages of SmugMug was being block due to it being "Provocative" I have no idea why, but set up NetNanny to allow SmugMug and it seems to be working. May want to have someone look into why SmugMug is coming across as "provocative"?

    At any rate, thanks for the help.
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited February 14, 2015
    smitty91 wrote: »
    OK think I figured it out. I use NetNanny as internet filtering for the family and discovered that certain aspects/pages of SmugMug was being block due to it being "Provocative" I have no idea why, but set up NetNanny to allow SmugMug and it seems to be working. May want to have someone look into why SmugMug is coming across as "provocative"?

    At any rate, thanks for the help.

    There are some boudoir photographers on SmugMug, so maybe that's why ne_nau.gif. Glad you were able to log in though!
    Zac Williams
    Support Hero
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