spacer.gif instead of image

timspix

timspix.us
I'm trying out the password protected download button - using Safari it seems to work fine ...
Using Chrome on an iMac running Yosemite - the password is validated - but instead of the image file I am served a "spacer.gif" file.

1) Open site
2) Browse to gallery
3) Select image
4) click "download" button
5) password prompt - enter password - password is validated and "success" is shown in a splash box
6) file that downloads is called "spacer.gif"

http://www.timspix.us/Volleyball/Gamecock-Volleyball/2014-10-19-USC-vs-Texas-AM/

timspix58@gmail.com
astronut58@live.com

timspix

update to spacer.gif
OK ... after a full clearing of all browser data / caches / stored passwords ...

Chrome was able to download the actual images from the password protected gallery.

Timspix

Nimai

This is happening to a customer of mine, and it happens for me too. It's worked great in the past.
I have my gallery set to watermark, and allow up to X3 Large. I have Downloads enabled and a Download Password set.
When I test using a private browsing window in Chrome, Firefox, and Safari, I attempt to Download, enter the password, and I get spacer.gif - every time, every browser.

I'm contacting support, and will follow up here if we find a solution.

rainforest1155

Hi Nimai,
Is the photo collected from a different gallery? If the original gallery has also a download password set, the download arrow below a collected photo may not work. That's a known issue due to a conflict of security settings. You should be able to work around the issue by removing the download password on the original gallery.
If that's not it, I'm sure the HelpDesk can troubleshoot this for you.

Nimai

Thanks for the thoughts! It wasn't a collected image or a "smart gallery". Plain ol' gallery.

BUT - Turns out it was actually a known bug, and they were already busily working on it! I was told it should be fixed today (although I just tested and it's not fixed just yet).

leftquark

Should be fixed now!

lenkaland

Help! This is happening with multiple clients from multiple galleries. Many different galleries, different computers... they're all saying the same thing. And it's really messing me up. I am taking off all of the passwords in the hopes they can access images.

leftquark

Please email the heroes at help@smugmug.com and we can diagnose this immediately for you guys.
This shouldn't be happening and we'd love to solve it for you!

Nimai

I'll email, but I had a report from a client as well. After a bit of back and forth where I say, "It's working" and they say, "It's not", I figured out that the Download button on the thumbnails is working, but not on the larger image after you click a thumbnail. I'll let help know, and I'm sure it will be fixed soon.