All my pictures are gone

bokehlover71bokehlover71 Registered Users Posts: 156 Major grins
edited August 17, 2015 in SmugMug Support
When I woke up this morning, nearly all pictures on my website were gone. A poor consolation is that this also seems to apply to all other SmugMug users, at least a few I checked. I hope this is fixed very soon!

Comments

  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 10, 2015
    I am very sorry for the trouble. There is a problem currently with one of our service providers that is causing issues with photos loading all across SmugMug. Our engineers are on the case and will provide updates as we have them.
    SmugMug Support Hero
    http://help.smugmug.com
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited August 10, 2015
    The photo loading issue has been resolved. There is an ongoing issue with photo upload processing. Uploads are queued and should process once the backlog has cleared.
    SmugMug Support Hero
    http://help.smugmug.com
  • cyrax83cyrax83 Registered Users Posts: 12 Big grins
    edited August 16, 2015
    I found the same issue last week, no pictures were loading. Luckily it was resolved the next day.
  • Bu11dogBu11dog Registered Users Posts: 38 Big grins
    edited August 17, 2015
    Still having problem loading images
    Well as Aug. 16th, my guests to my smugmug site still cannot view photos. When I logging as Admin, I have no issue viewing photos and videos but my guests who use password see nothing in gallery after entering password.

    Please fix this issue ASAP! This is really unacceptable for a photo site that charge for service and have this type of technical issue!
  • RichardRichard Administrators, Vanilla Admin Posts: 19,967 moderator
    edited August 17, 2015
    I had the same problem yesterday. Working with SM hero Ana, I was able to trace the source to a problem with the Flashblock add-on in Firefox 40.0.2 (Windows). I just checked and the problem still exists with Flashblock enabled. Disabling it restores pic loading. Not sure what Flashblock has to do with my SM galleries (there are no videos), but I suppose it's screwing up something in the latest FF release. Ask your customers what browser they are using--there was no problem in Chrome or Safari.

    FYI.
    My Pics
  • zacHer0zacHer0 Registered Users Posts: 655 Major grins
    edited August 17, 2015
    Bu11dog wrote: »
    Well as Aug. 16th, my guests to my smugmug site still cannot view photos. When I logging as Admin, I have no issue viewing photos and videos but my guests who use password see nothing in gallery after entering password.

    Please fix this issue ASAP! This is really unacceptable for a photo site that charge for service and have this type of technical issue!

    Hi Bu11dog,

    Sorry to hear about the photo loading problem on your site. Can you email the support heroes at the help desk? The issue related to the original post was resolved days ago, so your photo viewing problem is likely unrelated. We are happy to help, just shoot us an email thumb.gif.

    http://help.smugmug.com/customer/portal/emails/new
    Zac Williams
    Support Hero
  • Bu11dogBu11dog Registered Users Posts: 38 Big grins
    edited August 17, 2015
    Thank you Richard and Zack for replying.

    I am going to contact customer support and open a new issue ticket.

    Thanks.
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