Can not upload

swattyswatty Registered Users Posts: 52 Big grins
edited August 29, 2015 in SmugMug Support
Hi am trying to upload my photos but keep getting a message that says uploading is disabled, try later. Can anyone tell me why and for how long? cheers
Grant

Comments

  • andy1961andy1961 Registered Users Posts: 1 Beginner grinner
    edited August 22, 2015
    Yes, having the same problem here in the UK. I've being trying for hours to upload and I keep getting the same error message that you are getting.

    It's getting really frustrating now! :nah

    Help! clap.gif
  • swattyswatty Registered Users Posts: 52 Big grins
    edited August 22, 2015
    extremely frustrating. I have a stack of photos to upload for my clients and just cant get going. Another late night tonight!!!!
  • nbuckeyenbuckeye Registered Users Posts: 1 Beginner grinner
    edited August 22, 2015
    Same upload problem here in Dubai! Receiving the following error message:
    • Uploading is Temporarily Disabled. Please Retry Later.
    ne_nau.gif
  • denisegoldbergdenisegoldberg Administrators Posts: 14,383 moderator
    edited August 22, 2015
    It's usually a good idea to check the status page if you're having problems like the one described in this thread - http://status.smugmug.com/. My assumption if uploading is turned off is that there is a problem that is being worked, but I usually check the status page, contacting the help desk if there isn't an active notification.

    Here's the upload status from that page, pulled just now:
    Update - We are continuing to repair and work around the issue that is causing upload problems.
    Aug 22, 04:05 PDT
    Identified - We've identified the problem and have turned off uploading as we continue to work to repair it.
    Aug 22, 00:20 PDT
    Investigating - We’re seeing some issues with photo and video uploads. We’ll take a closer look and will update you when we have a fix.
    Aug 21, 23:04 PDT
    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • swattyswatty Registered Users Posts: 52 Big grins
    edited August 22, 2015
    Thanks so much Denise. Where do I find the status page.
  • swattyswatty Registered Users Posts: 52 Big grins
    edited August 22, 2015
    sorry Denise, did not see the link. All good, thank you for your help
  • BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited August 22, 2015
    Still broken :(
    Birds
    Bugs
    Spiders
    Flowers
  • forestlitterforestlitter Registered Users Posts: 38 Big grins
    edited August 22, 2015
    Well, I can upload.

    But the photo is still "processing" 30 minutes later. Arghhh. And the status page sez all is ok.
  • BigAlBigAl Registered Users Posts: 2,294 Major grins
    edited August 22, 2015
    forestlitter wrote: »
    Well, I can upload.

    But the photo is still "processing" 30 minutes later. Arghhh. And the status page sez all is ok.
    Yip, same problem this side.
    Birds
    Bugs
    Spiders
    Flowers
  • basherdesignsbasherdesigns Registered Users Posts: 2 Beginner grinner
    edited August 22, 2015
    I can upload but photos stuck on "Processing.. " :(
  • Cygnus StudiosCygnus Studios Registered Users Posts: 2,294 Major grins
    edited August 22, 2015
    Yeah it is moving painfully slow this morning.
    Steve

    Website
  • mrmathismrmathis Registered Users Posts: 2 Beginner grinner
    edited August 22, 2015
    I'm also stuck on Processing...
  • AceCo55AceCo55 Registered Users Posts: 950 Major grins
    edited August 23, 2015
    I'm in Australia (if that makes any difference) ... it might time zone wise?
    I was able to upload about 700 photos into 13 new galleries, over the last 8 hours, without any trouble at all.
    Worked perfectly
    My opinion does not necessarily make it true. What you do with my opinion is entirely up to you.
    www.acecootephotography.com
  • WendeeWendee Registered Users Posts: 171 Major grins
    edited August 24, 2015
    Is anyone in this thread still having uploading problems? If so, could you please let us know? :)


    Wendee
    SmugMug Support Hero
    http://help.smugmug.com/
  • iChinchillabuttiChinchillabutt Registered Users Posts: 19 Big grins
    edited August 29, 2015
    I am. Possibly because my computer is old? I have a Mac OS X 10.5.8. I tried on Safari and Chrome. :(
    https://jenniferneubauer.smugmug.com/
  • McKsauceMcKsauce Registered Users Posts: 51 Big grins
    edited August 29, 2015
    Hi iChinchillabutt :)

    Will you please shoot an email to help@smugmug.com and get in touch with the Support Heroes. Please explain that you're experiencing issue uploading and we'll do our best to help. Something to keep in mind is that SmugMug requires third party cookies to be enabled. There are special upload cookies that are needed. If you're blocking third party cookies, please enable them and try again.

    I hope this info helps.
    ----

    SmugMug Support Hero -

    ----
  • iChinchillabuttiChinchillabutt Registered Users Posts: 19 Big grins
    edited August 29, 2015
    Thank you McKsauce! Cookies are enabled. I'll email :)
  • iChinchillabuttiChinchillabutt Registered Users Posts: 19 Big grins
    edited August 29, 2015
    A little update: I can upload with Firefox browser. :)
    If "processing" takes a little long, I reload the page and everything is there.
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