ios app doesn't update pictures

dtbaindtbain Registered Users Posts: 8 Big grins
edited September 10, 2015 in SmugMug Support
I have the ios app.

On the smugmug site, I replaced a picture in gallery X with a new version.

That picture did NOT refresh on the app. I was stuck with the older version.

Even uninstalling and re-installing the app didn't solve the problem.

Please advice, and make it clearer in the app how to refresh.

Comments

  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited September 10, 2015
    The SmugMug iOS app should be automatically updating when it notices new content. While you can't force an update, if you give it some time it should update the content on its own.
    When you delete the SmugMug app on iOS, iOS deletes all contents for the app. Nothing is retained. That means, when you reinstall the app, it'll download the current content from SmugMug.

    If you didn't see any change after reinstalling the app, did you perhaps only view the thumbnail (where changes might not be apparent)? Try opening the full photo instead. It could also be that the replace hadn't finished processing yet.
    Can you include a link to the specific photo you refer to?
    What kind of changes did you make to the photo?
    Sebastian
    SmugMug Support Hero
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