unused watermarks

Snap50Snap50 Registered Users Posts: 1 Beginner grinner
edited October 6, 2015 in SmugMug Support
I have about 13 watermarks on my gallery setting, but only 2 on my watermark manage. I only have 2 watermarks to manage in my account, but it shows 13 to choose from when I add a mark to a new page or file. How do I delete those watermark names that no longer there. Thank you.

Comments

  • Su2zSu2z Registered Users Posts: 25 Big grins
    edited October 4, 2015
    That happened to me, too. I contacted the support heroes, and they deleted my "unused" watermarks.

    You can email them here:
    http://help.smugmug.com/customer/portal/emails/new
  • Cygnus StudiosCygnus Studios Registered Users Posts: 2,294 Major grins
    edited October 4, 2015
    Go into your account settings, then click on business settings, watermarks are under that tab.
    Steve

    Website
  • Su2zSu2z Registered Users Posts: 25 Big grins
    edited October 4, 2015
    Cygnus Studios wrote: »
    Go into your account settings, then click on business settings, watermarks are under that tab.
    It didn't work for me. In my account settings, there was only one watermark but when I applied watermark in Gallery settings, I would see 5 watermarks.

    The support hero looked at my account settings and had no idea, saying "that is very strange", but they investigated further and told me that it was because I had deleted the watermark files. They recovered the files then they were finally able to delete my 4 "unused" watermarks.
  • JenuineJenuine Registered Users Posts: 155 SmugMug Employee
    edited October 6, 2015
    Hello,

    I am happy to hear that the "mystery watermark" issue was resolved. If you have any further issue or concern about the watermark don't hesitate to reach out to us. help@smugmug.com
    Jen
    SmugMug Support Hero
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