Not able to upload to a new gallery.

SkorriSkorri Registered Users Posts: 110 Major grins
edited October 12, 2015 in SmugMug Support
Below is the error I get when trying to upload photos into a gallery I just created.

We're sorry, but you don't appear to be logged in to that account. Please login and try again.

:dunno
http://www.whitewater.photos/

Comments

  • AceCo55AceCo55 Registered Users Posts: 950 Major grins
    edited October 11, 2015
    Just to help the people who CAN help you ...
    1) what happens when you try to log in?
    2) have you tried uploading using a different browser

    You may get faster solution if you contact the help desk directly: http://help.smugmug.com/
    My opinion does not necessarily make it true. What you do with my opinion is entirely up to you.
    www.acecootephotography.com
  • annnna8888annnna8888 Registered Users, Super Moderators Posts: 936 SmugMug Employee
    edited October 11, 2015
    This usually happens if your browser isn't set to accept third party cookies, so please make sure that it does. Then clear the cookies (specifically the SmugMug and your domain cookies), close the browser, restart it and log into SmugMug from www.smugmug.com. This should solve the issue.

    Ana
    SmugMug Support Hero
    Ana
    SmugMug Support Hero Manager
    My website: anapogacar.smugmug.com
  • jchinjchin Registered Users Posts: 713 Major grins
    edited October 11, 2015
    Ana,

    Is there something I can do to workaround the 3rd party cookies?
    My computer is "locked" to not accept 3rd party cookies in the browser (this is something that was required for my other job, non-photography).
    Do you which domain that "3rd party" is coming from? The IT department said that I can make exceptions if I know what the domains are.
    Can you shed some light?
    Thanks.
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
  • pbandjpbandj Registered Users Posts: 237 Major grins
    edited October 11, 2015
    jchin wrote: »
    Ana,

    Is there something I can do to workaround the 3rd party cookies?
    My computer is "locked" to not accept 3rd party cookies in the browser (this is something that was required for my other job, non-photography).
    Do you which domain that "3rd party" is coming from? The IT department said that I can make exceptions if I know what the domains are.
    Can you shed some light?
    Thanks.

    Following, because I regularly have this problem and don't want to enable 3rd party cookies. The only way I am able to upload is by using the "Send to Smugmug" application.
  • jchinjchin Registered Users Posts: 713 Major grins
    edited October 12, 2015
    Not sure if this 100% going to work for everyone but this seems to have fixed my upload problem for now.

    In your browser settings, goto where it controls how your browser handles Cookies and add exceptions for your custom domain name (if you have use one) and smugmug.com, set them to "always allow".

    In Firefox, it is under Options menu, in Privacy settings; look for "accept cookies from sites", click on Exceptions.

    In Chrome, it is under Settings, in Advance Settings, under Privacy, Content Settings, look for Cookies and click Manage Exceptions. For Chrome, you have to prefix your domain names with [*.] just like the example it shows there.

    Hope this helps you.
    Johnny J. Chin ~ J. Chin Photography
    Facebook ♦ Flickr ♦ SmugMug
    SmugMug referral coupon code: ix3uDyfBU6xXs
    (use this for a discount off your SmugMug subscription)
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