Download image / Download all?

marcusrichphoto

Hi,

I'm a little worried here...

Before I upgraded to new Smugmug, I created a protected gallery (in Legacy Smugmug), for a recent charity shoot I did, hoping for lots of orders for the said charity, but I just noticed that there was a download button, even while I was logged out. I haven't received many orders and am very worried people have been downloading what they like, is there anyway to find out if images from a particular gallery have been downloaded?

Thanks,

Marcus.

marcusrichphoto

marcusrichphoto wrote: »

Hi,

I'm a little worried here...

Before I upgraded to new Smugmug, I created a protected gallery (in Legacy Smugmug), for a recent charity shoot I did, hoping for lots of orders for the said charity, but I just noticed that there was a download button, even while I was logged out. I haven't received many orders and am very worried people have been downloading what they like, is there anyway to find out if images from a particular gallery have been downloaded?

Thanks,

Marcus.

I also seem to have lost a whole gallery of wedding photographs???

owilliams

Hi Marcus,

Thanks for getting in touch with us. Unfortunatley, we do not track free downloads through your galleries. You can easily turn off the download buttons for your galleries from the gallery settings in the "Photo Protection" section. With that turned off, your guests will not see the free download buttons.

http://help.smugmug.com/customer/portal/articles/93331

As for the missing gallery, can you give us a bit more info about that one? What was the title of the gallery and what folder was it stored in on your site? With that, we can see where it is and get it back to where you want it to be.

Standing by,
-Oliver
SmugMug Support

marcusrichphoto

I have also just check another clients wedding gallery and found the same option, to download all photographs, on a gallery that was originally protected. Is this a glitch from the changeover, making all protected gallery images free to download?

marcusrichphoto

I know you can easily turn the download setting off, but what I really need to know is if the switch over suddenly gave the download option for all users. This could prove costly for myself and the client/s, especially the recent charity event I did, I've had over 8000 views and no sales, which sets alarm bells ringing.

marcusrichphoto

owilliams wrote: »

Hi Marcus,

Thanks for getting in touch with us. Unfortunatley, we do not track free downloads through your galleries. You can easily turn off the download buttons for your galleries from the gallery settings in the "Photo Protection" section. With that turned off, your guests will not see the free download buttons.

http://help.smugmug.com/customer/portal/articles/93331

As for the missing gallery, can you give us a bit more info about that one? What was the title of the gallery and what folder was it stored in on your site? With that, we can see where it is and get it back to where you want it to be.

Standing by,
-Oliver
SmugMug Support

Just at work now, will send info about the gallery when I get home.

owilliams

So the gallery download buttons are a new feature. They are triggered to automatically be on if you allow for the viewing of original images on your galleries and if you had right click protection set to off. For galleries created before June 23rd, the feature will be Off if Originals were blocked and On if they were not. For new galleries, the default for Basics/Powers is to have it On to match the default Max Size setting. For Portfolio/Business/Pro, it will default to Off.

If you get get back to us with the links to the galleries where you are seeing the issues, we would be happy to take a look for you. Also be sure to include the names of your missing galleries so that we can look into that too.

-Oliver
SM Support

marcusrichphoto

owilliams wrote: »

So the gallery download buttons are a new feature. They are triggered to automatically be on if you allow for the viewing of original images on your galleries and if you had right click protection set to off. For galleries created before June 23rd, the feature will be Off if Originals were blocked and On if they were not. For new galleries, the default for Basics/Powers is to have it On to match the default Max Size setting. For Portfolio/Business/Pro, it will default to Off.

If you get get back to us with the links to the galleries where you are seeing the issues, we would be happy to take a look for you. Also be sure to include the names of your missing galleries so that we can look into that too.

-Oliver
SM Support

For the galleries in question and specifically the most recently created, just before the migration, was set to XL and right click protected, so this can't be the case. The wedding one I looked at was created over two years ago and the gallery should have been set to XL, as this was pretty much my default.

As an email address is required to download the pics via a link, is there anyway to get the number of email addresses from recent downloads? I'm very worried my charity will have lost money if people have been downloading images for free.

marcusrichphoto

Missing images are from the following gallery... http://www.marcusrichphotography.co.uk/organize/Clientviewing/Maria Cecilia Vergara Wedding

owilliams

Hi Marcus,

I'm not seeing any recoverable galleries under the Maria & Yiorgo Wedding, but I do see some that look to be from that same gallery under the "Weddings" gallery. Would you like for me to try to recover those photos for you?

Let me know,
-Oliver
SM Support

marcusrichphoto

owilliams wrote: »

Hi Marcus,

I'm not seeing any recoverable galleries under the Maria & Yiorgo Wedding, but I do see some that look to be from that same gallery under the "Weddings" gallery. Would you like for me to try to recover those photos for you?

Let me know,
-Oliver
SM Support

I have all files for 'Maria & Yiorgo Wedding', just checked and the photos are all there???

The gallery that has lost all the images is 'Maria Cecilia Vergara Wedding'.

Has anyone been able to look into my other issue, I need to get back to my client this evening.

owilliams

Hi again Marcus,

I've gone in and checked on the Maria Cecilia Vergara Wedding and I am not seeing any photos in there either. I've gone one of our migration experts taking a look at this right now so hopefully they will be able to bring the photos back in for you. If nothing can be brought back, do you have the photos stored elsewhere so that they can be uploaded to the gallery again?

As for the downloading issue, unfortunately we do not track these free gallery downloads, sorry. I would recommend turning off the download buttons in this event to prevent anyone else from getting the photos for free.

-Oliver
SM Support

owilliams

hi again Marcus,

I've had our team look into this and it appears as though this gallery has not had any action since January of 2012. On top of that, it does not look like there were ever any photos uploaded to it back then. My recommendation would be to re-upload these photos to the gallery on the New SmugMug so that they'll display for you again.

-Oliver
SM Support