LR plugin exporting video?

piercepierce Registered Users Posts: 66 Big grins
edited January 25, 2016 in SmugMug Support
AVI and MOV files seem to get rejected when I use the smugmug plugin in LR4 to export to my smugmug album, it complains "No suitable video export preset found".

Is this just flat not supported, or is there some trick I need to do in LR4 to enable this?

Comments

  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited January 25, 2016
    Hi Pierce,

    I recommend that you set your SmugMug Plugin like this { Lightroom Publishing Service }:

    http://take.ms/xwhGX

    Please make sure that one video does not exceed 3GB in file size or 20min in length.
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • piercepierce Registered Users Posts: 66 Big grins
    edited January 25, 2016
    hmmm. I have a lightroom plug-in manager, whihc has the smugmug LR plugin v3.0.2.0, but i'm not seeing a publishing manager.

    oh, here it is, on 'edit settings' on the smugmug publisher... 'include video files' is checked, but the two boxes under it are greyed out ?? fyi, I'm running LR 4.4 on Windows 10.latest. Do I need to upgrade to a newer version of LR or something?
  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited January 25, 2016
    Pierce, can you take a screenshot of the video settings and email it to our support heroes? We will see what this means and contact you back if we need more information.

    Thank you in advance.
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • piercepierce Registered Users Posts: 66 Big grins
    edited January 25, 2016
    here's the screenshot...

    i-K4hZqTC.png

    again, this is Lightroom 4.4, I'm on Windows 10. I do have quicktime 7 on here (itunes demanded it). Smugmug plugin is 3.0.2.0.

    the files I'm currently trying to export are AVI (from a Moultriecam 'trail camera'), 16MB each (10 second videos, 1280x720 15 fps, MJPG yuv, with 11kbps muLaw mono audio). I've had the same problem with short videos in MOV format from my Canon 60D or EOS M (60D videos are MOV mp4 1080p 30fps with PCM audio).
  • piercepierce Registered Users Posts: 66 Big grins
    edited January 25, 2016
    and when I try and export something, I get...

    i-WMCjZxX.png

    (said EOS 60D short vid)
  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited January 25, 2016
    pierce wrote: »
    here's the screenshot...

    i-K4hZqTC.png

    again, this is Lightroom 4.4, I'm on Windows 10. I do have quicktime 7 on here (itunes demanded it). Smugmug plugin is 3.0.2.0.

    the files I'm currently trying to export are AVI (from a Moultriecam 'trail camera'), 16MB each (10 second videos, 1280x720 15 fps, MJPG yuv, with 11kbps muLaw mono audio). I've had the same problem with short videos in MOV format from my Canon 60D or EOS M (60D videos are MOV mp4 1080p 30fps with PCM audio).

    Please send this information to our help desk, we may ask you to send us one of those files using our dropbox account. Please attach a link to this thread as well.

    Thank you
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • piercepierce Registered Users Posts: 66 Big grins
    edited January 25, 2016
    and OMG, I unchecked that video enabled box, saved, went back to publisher settings, it was still checked, huh. unchecked it again and re-checked it and BLAM, now I get video options (h.264 vs. original), 'save', 'publish', and now its uploading!


    whack.
  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited January 25, 2016
    Pierce!

    That was fast and easy! Let me know if those files have been uploaded fine.
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • piercepierce Registered Users Posts: 66 Big grins
    edited January 25, 2016
    yup, uploaded perfectly.

    https://pierce.smugmug.com/Misc/Trailcam/i-gc4MPhr/A

    [said game/trail camera, pointed into the woods behind my house. 2 weeks and all I've gotten is that squirrel...]
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