Trouble with password protected gallery

Niss

Hi

Used password protected gallery many times, but the latest one, wont let anyone in, it keeps requesting password, even tried a password with numbers

Structure
Home
- Hidden folder
- - Hidden and password protected gallery

Any suggestions

denisegoldberg

When you say hidden, do you mean Unlisted? Or do you mean Private?

If the gallery is set to unlisted anyone who has the password can see it.
If the gallery is set to private, only you as the site owner can see it.

See help page How do I set gallery, page, and folder privacy settings?

--- Denise

Niss

Home
- Unlisted folder with password
- Unlisted gallery with password

removed password on folder, 8 hours ago, tried to login and it failed, tried now and I get in

Teach

Niss

Can you please email the help desk at help@smugmug.com from the email address on file for your SmugMug account? We will need a link to the gallery so we can take a look at the settings to see if we can figure out what is going on.