Smugmug uploader

Dave17Dave17 Registered Users Posts: 86 Big grins
edited May 20, 2016 in SmugMug Support
The display screen for the uploader changed today. Did the mechanics behind the uploader change?

The uploader is very very slow.

:scratch
--Dave

Comments

  • David_S85David_S85 Administrators Posts: 13,316 moderator
    edited May 10, 2016
    I noticed the new uploder today also, but did not experience any degradation in speed.
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • timnosenzotimnosenzo Registered Users Posts: 405 Major grins
    edited May 11, 2016
    Mine is much slower, and basically cripples the browser. Using Safari v9.1.
    connecticut wedding photographer
  • robtesarrobtesar Registered Users Posts: 7 Beginner grinner
    edited May 12, 2016
    Its not just you, I'm having the exact same experience. It seems to visually update every 10s and in the background is still uploading much slower than previously. Meanwhile the browser won't respond either unless I can manage to open a different tab. Using Safari 9.0.2
  • David_S85David_S85 Administrators Posts: 13,316 moderator
    edited May 12, 2016
    Is the older uploader (or any of the older ones) still available, or did this new version completely overwrite it?
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited May 12, 2016
    I contacted the smugmug help desk about the upload speed the other night. They said everything was working fine and that it must be must be my internet provider.

    I am now in a different location and different internet provider and I am having the the same slow upload speed.

    Old version was good, new version is not.

    Smugmug, please investigate this!
    --Dave
  • robtesarrobtesar Registered Users Posts: 7 Beginner grinner
    edited May 12, 2016
    So I now think this is a problem related to Safari specifically. I'm running OS X 10.11.2 and just downloaded Chrome to see if it was a browser issue, since an ISP wouldn't explain why even scrolling would freeze.

    Uploading in Chrome works totally fine, no problems at all.

    So the help desk is somewhat right? It's not the uploader itself but its incompatibility with Safari at the moment.
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,785 Many Grins
    edited May 12, 2016
    The new uploader was thoroughly tested in all browsers, including Safari, prior to being released this week, but I've asked our QA and ops teams to look further into this. I'll get back to you all with our findings. Stay tuned...
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,785 Many Grins
    edited May 12, 2016
    Update: We've verified that Safari is uploading slower than the other browsers and can cause the computer to look up. Our sorcerers will be digging in next...
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,785 Many Grins
    edited May 18, 2016
    I forgot to mention that the fix for uploading in Safari was fixed a few days ago. Please let me know if you have any additional issues.
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • Dave17Dave17 Registered Users Posts: 86 Big grins
    edited May 19, 2016
    The Safari version seems to be back to its usual fast upload speed.

    Thanks! clap.gif
    --Dave
  • robtesarrobtesar Registered Users Posts: 7 Beginner grinner
    edited May 20, 2016
    Thanks for fixing this guys :)

    You're a great support team.
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