iPhone app problem - cannot download

seemypixseemypix Registered Users Posts: 1 Beginner grinner
edited August 18, 2016 in Bug Reporting
iPhone app shows error when I try to download my own photos to phone. Have folder and gallery permissions set to allow download. Have tried uninstalling/reinstalling iphone app. Works on iPad, but on iPhone results in the following error message: We're sorry. We're having a problem saving that photo to your device. Please try again. We're sorry. There was an error. Please try again. [OK]


  • leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited August 18, 2016
    Hi seemypix,
    Would you be able to send me a link to the photo (can click the Share button and then "Copy Link"). Feel free to send it in a Private Message to me if you don't want to post it publicly.
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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