Can't view folders

earthwalker

I added seven folder to my site www.andrecahill.com under galleries Pacific Northwest but I can't see the folders when I try viewing the website. What do I need to do? Thanks

Allen

Did you look in Organizer?

earthwalker

They show up when I'm log into my account, but no one else can see them.

Lille Ulven

Did you add that new gallery into a folder which is accessible only by link or private? (Or have the gallery itself set to only visible with link / private)? Go into the organizer and check your settings for the gallery / folder under "Security and Sharing" there - it might just be that

Good luck

Lille Ulven

denisegoldberg

earthwalker wrote: »

They show up when I'm log into my account, but no one else can see them.

Are they public?

If they are unlisted they will only show with a direct link unless your are logged in.
If they are private then you must be logged in to see them.

--- Denise

earthwalker

It's set to inheriting public

Allen

Check all the parent folders and make sure they are all public.

earthwalker

They all say inheriting public. Can you take a look: http://www.andrecahill.com/Photography/Pacific-Northwest

denisegoldberg

Also verify that the high level folder has a folder content element on it.

--- Denise

earthwalker

It didn't have one, but I added one and it didn't fix the problem: Are you not able to go into site? http://www.andrecahill.com/Photograp...ific-Northwest

denisegoldberg

earthwalker wrote: »

It didn't have one, but I added one and it didn't fix the problem: Are you not able to go into site? http://www.andrecahill.com/Photograp...ific-Northwest

We can only see what you can see when you are logged out.

I just checked this on my site. I added a folder to one of my public folders, then looked at the top level folder when I was logged out. I saw the new empty folder. (I have now deleted that empty folder since I don't want my viewers to stumble on an empty entry.

You might need one of the heroes from SmugMug to take a look. They sometimes check in here but you can also reach them at http://help.smugmug.com/customer/portal/emails/new. If you contact them via email I'd recommend including a link to this thread.

--- Denise

earthwalker

Will do

photoclick

What content block do you use on this page? Are you using the "Galleries" content block?

leftquark

Your Pacific Northwest folder has 8 galleries within it, but there are no folders. Are you sure you created folders inside "Pacific Northwest"? All 8 galleries are visible both logged in and logged out. Is something missing?

Allen

Originally there was nothing showing in the folder, now 8 galleries show so I assume it's all fixed.