Stats page not loading

KurgenKurgen Registered Users Posts: 26 Big grins
edited September 17, 2016 in Bug Reporting
I'm clicking account settings/stats/photo views, but getting nothing other than what you see in the attachment. Is there a problem with the stats function right now?

Comments

  • David_S85David_S85 Administrators Posts: 13,313 moderator
    edited September 15, 2016
    Works for me. Momentary hiccup? Is it working now for you?
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • KurgenKurgen Registered Users Posts: 26 Big grins
    edited September 15, 2016
    Nope, tried it last night for the first time in ages, and it did this. Still doing it tonight.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited September 16, 2016
    I've not seen any recent issue with stats not showing. On my own account, they're working fine.

    Are you sure that you're using a regular computer / laptop that has the current Flash installed? Stats graphs are not supported on touch devices like phones or tablets.
    Which specific browser version and operating system do you use?
    Are there any extensions installed in your browser? If so, which?
    Can you also give it a try in a different browser, like Chrome or Firefox?
    Sebastian
    SmugMug Support Hero
  • David_S85David_S85 Administrators Posts: 13,313 moderator
    edited September 16, 2016
    Chrome has recently turned flash off for good. Why is Smugmug still using Flash?
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • KurgenKurgen Registered Users Posts: 26 Big grins
    edited September 17, 2016
    Hmmm... strange, I use Firefox, and it used to work fine. Flash is active, but that doesn't seem to help, and even if I disable AdBlockPlus it doesn't work. It works in Internet Explorer. I've tried deleting all smugmug cookies in FF, but no help.
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