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No Download All button on iPad/Tablets

BCdronesBCdrones Registered Users Posts: 9 Beginner grinner
edited October 9, 2016 in SmugMug Support
I recently discovered there is no Download All button on my Ipad and Android devices. I have that option on my Windows PC's. Any idea how to fix this? Thanks!

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    TeachTeach Registered Users Posts: 320 Major grins
    edited October 7, 2016
    I am sorry but we do not suggest or reccomend using the "download all" button on mobile devices since many mobile devices don’t have the ability to open ZIP files natively.
    Heather
    SmugMug Support Hero
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    BCdronesBCdrones Registered Users Posts: 9 Beginner grinner
    edited October 7, 2016
    Teach wrote: »
    I am sorry but we do not suggest or reccomend using the "download all" button on mobile devices since many mobile devices don’t have the ability to open ZIP files natively.

    Thanks for the reply, unfortunately that does not answer my question. If available on a mobile device how do I turn it on in my SmugMug settings?
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    leftquarkleftquark Registered Users, Retired Mod Posts: 3,784 Many Grins
    edited October 9, 2016
    BCdrones wrote: »
    Thanks for the reply, unfortunately that does not answer my question. If available on a mobile device how do I turn it on in my SmugMug settings?

    As Heather mentioned, because mobile/tablet devices cannot open ZIP files, we do not display the download all button, even if download buttons is turned on. If these devices get better at saving/opening ZIP files, we'd love to change this!
    dGrin Afficionado
    Former SmugMug Product Team
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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