app backing up photos over and over

gale1965gale1965 Registered Users Posts: 8 Big grins
edited October 12, 2016 in SmugMug Support
Is there a setting to avoid duplicates? I have the app on my phone and it's set to automatically back up photos when it's on wifi and plugged in. I had to reset my phone and then everything backed up again. Then I got a new phone and everything backed up again. I just added an sd card to my phone and transferred my photos and videos to it and you guessed it-it is uploading yet again. Now I have 3 and 4 copies of almost all pictures in my smugmug folder. Not to mention it slowing down internet for everyone else while it uploads the hundreds, maybe thousands, of photos and videos on my phone.

Comments

  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited October 12, 2016
    Hey Gale1965,

    I can see that you have reported this to our support heroes. As soon as we have more information from our mobile team - we will send you an update.
    Sorry for any inconvenience caused.
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
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