Help not loading, need US phone and EU address

JC

Smugmug help pages aren't loading, and I'm trying to update my billing information. I need to add an EU (DE) address and a U.S. telephone number, and that is too complicated for the default form.....Can I do this?
thanks

leftquark

The help pages should be online and our Support Heroes are always available, 24/7/365 at help@smugmug.com. Make sure to email them from the e-mail address on file with your Account.

When you say "that is too complicated for the default form", what do you mean?

JC

leftquark wrote: »

The help pages should be online and our Support Heroes are always available, 24/7/365 at help@smugmug.com. Make sure to email them from the e-mail address on file with your Account.

When you say "that is too complicated for the default form", what do you mean?

thanks, the pages for support and contact a hero just cycle without loading.

When I enter my DE address, and try to enter a U.S. phone number, I get an error message asking me to use the 'correct country code' in the telephone number. I have retained a U.S. phone number (google voice number, actually), and would like to use that as my contact number.

JC

pages not loading

Richard

It's working normally for me. Try again--might have been some temporary hiccup.

Phyxius

Hi JC,

Yes, the address and phone number countries have to match for our system to accept them. Please email us at help@smugmug.com from the email address on file for your account and we check to see if there's a way to work around that for you.

We're standing by.

Best Regards,
Christina
SmugMug Support Hero
http://www.smugmug.com/help