Can't Change Style - IE6

NaturalEye

I have a problem when calling my site via its alias. When using Firefox I can change styles with no problem. When using IE6 I am stuck in Smugmug Small. I have tried clearing the browser cache using delete cookies and delete files and I have tried logged in and logged out all to no avail. I have tried another computer with the same results. It all works fine when using the direct address.

My Domain provider doesn't support cnames, so I have pointed the domain to nameservers at ZoneEdit which does support cnames

I expect I have messed up somewhere:dunno

Can anyone offer some suggestions please?

Thanks

Gary

www.naturaleye.co.uk

naturaleye.smugmug.com

Andy

Gary: looking...

Andy

Strange

It's probably a multi-level TLD issue - and IE6 - when viewing your site in Firefox, via www.naturaleye.co.uk , I can swap styles no problem. I can't change in Safari or IE6. So the behavior is validated.

I don't know what, if any, the fix is. We support single-level TLDs right now (like .com, .net, .org) - we'd like to have multi-level TLDs supported but it's not something we've got right now - and I hve no promise on if/when.

Thanks for laying this out for us - I wish I had a better answer.

NaturalEye

Thanks Andy. Sorry - I don't know what a TLD is. Presumably this normally works so if I transferred the domain to a provider that supported cnames it would work correctly?, or is it because its a .co.uk address?

Gary

Ben

NaturalEye wrote:

Thanks Andy. Sorry - I don't know what a TLD is. Presumably this normally works so if I transferred the domain to a provider that supported cnames it would work correctly?, or is it because its a .co.uk address?

Gary

Hi Gary,

A TLD (top level domain) is .com, .net, .org... etc. Domains like .co.uk or .co.au are causing a problem with our cookies right now. I know the engineers are looking into it, but unfortunate I have no idea on the status of any bug fix. Sorry!

-Ben

NaturalEye

Thanks Ben - hope you can fix it!

Gary

PS Do you Guys work 24/7 - you seem to

NaturalEye

Just wondered if this was still on the radar? Its really frustrating that most of my visitors can only see the small images :cry....

Best

Gary

Andy

NaturalEye wrote:

Just wondered if this was still on the radar? Its really frustrating that most of my visitors can only see the small images :cry....

Best

Gary

It's on the radar, yes. But there's no promise on if/when. You visitors can see all your images that you make availalbe - Ti, Th, S, M, L, O. They can't change viewing style because of the multi part tld issue - so you can always ask them to visit nickname.smugmug.com instead.

Or, since you arent' using our cart, why not just forward your .co.uk name to your smugmug name - then they'll have all the functions. WE DON'T recommend forwarding because of cart issues and gallery password issues but in this case, it may work just fine. Easy to try

NaturalEye

Thanks Andy. I have the cart switched on in the favourites gallery so I guess I will just have to wait patiently...