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Black bars when posting 21:9 vimeo videos

ralphbeatingoralphbeatingo Registered Users Posts: 2 Beginner grinner
edited November 24, 2016 in SmugMug Support
Hi,

My videos on vimeo are set to 21:9 aspect ratio and doesn’t show the black bars on top and bottom on vimeo as well as when embedded to Facebook.
When I add the video to my website the black bars show.

Is there a way to fix this?

Here’s one video for your reference:

On vimeo
https://vimeo.com/192563850 <

On SmugMug
http://weddings.ralphbeatingo.com/Dubai-Wedding-Videographer/Weddings/Michael-Ellie-Rixos-The-Palm <http://weddings.ralphbeatingo.com/Dubai-Wedding-Videographer/Weddings/Michael-Ellie-Rixos-The-Palm&gt;

Comments

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    TeachTeach Registered Users Posts: 320 Major grins
    edited November 24, 2016
    I am sorry but when you use the Video content block on SmugMug the black bars show and can not be removed. The bars are part of the content block itself.
    Heather
    SmugMug Support Hero
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    StaffStaff Registered Users Posts: 1 Beginner grinner
    Wow, this is very disappointing. It would be great if this could be addressed, as the video functionality is very aesthetically displeasing and therefore unusable.
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    rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins

    Hi there,
    I checked into this and it appears that this is currently the way the Vimeo content block works. If you'd like to see a change to this in a future update, you could consider checking out the SmugMug feedback page.
    There, you can vote and comment on existing suggestions or if you don't find what you're looking for, create your own. Our product management team is actively monitoring the suggestions made and takes them into account for future updates and changes.

    Sebastian
    SmugMug Support Hero
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