keyword tagging question

bcgal00bcgal00 Registered Users Posts: 33 Big grins
edited November 30, 2016 in SmugMug Support
I have added keywords after loading an image by opening image, and at the left under add title, I click on the edit tool beside the tagging line and then enter my keywords with a semi-colon (and also tried with a comma). I don't understand how this works b/c some images it brings up and yet others it doesn't yet they have the same keyword. I must be doing something wrong but can't figure out what. When I open image I see the keywording listed. Any suggestions? Thx for any help.

Comments

  • tomnovytomnovy Registered Users Posts: 1,102 SmugMug Employee
    edited November 30, 2016
    Hey There,

    I recommend that you send all the information to our support heroes.

    But from what I can think what could be causing the issue - without looking at your keywords or images - those keywords did not had enough time to be indexed by our system - this is why they are not showing in your search results.

    If you still do not see those images in your search results - please contact our support heroes:
    http://help.smugmug.com/customer/portal/emails/new
    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://customsmug.com/
  • bcgal00bcgal00 Registered Users Posts: 33 Big grins

    TY. Maybe it's a time issue b/c I tried it again this morning and it seems to be pulling up more images. I'll confirm this with a few more uploads before pursuing further. Thx for your help.

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