Customers says X photo is missing

alaiosalaios Major grinsPosts: 655Registered Users Major grins
edited December 2016 in Weddings
Hello dpreview members.

I wanted to ask you what do you do in cases a customer write backs to you and says that there is a photo missing.

"Hi X, it looks like that one of the shots is missing. My neighbor told me that remembers you shooting me there below that door kissing. Can you please send me this photo?"

How do you react into such arguments? From my side there might be many reasons I did not deliver a shot

-Does not fit my quality standards (as one dpreview member wrote me some time ago "they will always justify your level from your worst shot")

-Focus lock might have failed and the image is blurred

-There is something that looks terribly bad that I did not mention during that time. A pole getting out of the bride's head. Closed eyes. Bad facial expression

I am mostly afraid that if I try deliver this image we might end up in an endless loop of the client trying to find out what else is missing. I guess this case is not happening only with me. I shoot a lot since I that gives more latitude of selecting the best photos to deliver.

What will you do in that case. What will you reply back. How will you try from the first consultation to prevent such requests coming? Which are the areas I can improve?

Regards

Alex

Comments

  • MitchellMitchell Major grins Posts: 3,477Registered Users Major grins
    edited December 2016
    First of all, this is dgrin.com and not dpreview.com.

    I would simply state that after reviewing all of the photos taken during the event, you have delivered all of the usable photos that met your criteria for excellence.
  • TravelTravel Major grins Posts: 276Registered Users Major grins

    My neighbor told me that he remembers your neighbor wasn't even there when I didn't take the photo :)
    What does you neighbor's aunt think about the wedding?
    I was really surprised what your neighbor told me about your wedding!
    I could not resist. Stay away from this neighbor he is trying to cause trouble.

  • TravelTravel Major grins Posts: 276Registered Users Major grins

    Maybe say with your neighbor interferring in the photos it didn't come out.

  • sdeweddingssdeweddings TorontoPosts: 5Registered Users Beginner grinner
    just tell them you are not sure what they are talking about and your provided all of the good photos you deem deliverable
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