Add/uploaded photos not appearing

dickdick Registered Users Posts: 36 Big grins
edited January 18, 2006 in SmugMug Support
I am perplexed, I have just added photos to a gallery in smugmug and they do not appear. No not the "image processing" display that I normally see while they get loaded - they just dissapeared after the upload finished. :dunno

At first I thought I screwed something up so I tried it again and still nothing. All appeared normal until I clicked on the gallery to see if the images had been processed and they were not to be found.

I am using a Windows XP machine that I used to load all of my photos and a comcast broadband connection.

Any ideas?

Thanks,

Rich

*EDIT*

I can upload the photos one at a time but when I try more than one none of them show up in the gallery.
_______________________
Rich

Comments

  • jwearjwear Registered Users Posts: 8,014 Major grins
    edited January 15, 2006
    dick wrote:
    I am perplexed, I have just added photos to a gallery in smugmug and they do not appear. No not the "image processing" display that I normally see while they get loaded - they just dissapeared after the upload finished. ne_nau.gif

    At first I thought I screwed something up so I tried it again and still nothing. All appeared normal until I clicked on the gallery to see if the images had been processed and they were not to be found.

    I am using a Windows XP machine that I used to load all of my photos and a comcast broadband connection.

    Any ideas?

    Thanks,

    Rich
    http://www.dgrin.com/showthread.php?t=4126 you may want to use this headscratch.gif
    Jeff W

    “PHOTOGRAPHY IS THE ‘JAZZ’ FOR THE EYES…”

    http://jwear.smugmug.com/
  • dickdick Registered Users Posts: 36 Big grins
    edited January 15, 2006
    jwear wrote:
    http://www.dgrin.com/showthread.php?t=4126 you may want to use this headscratch.gif


    Did i miss an update to the uploaded software?
    _______________________
    Rich
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2006
    dick wrote:
    I am perplexed, I have just added photos to a gallery in smugmug and they do not appear. No not the "image processing" display that I normally see while they get loaded - they just dissapeared after the upload finished. ne_nau.gif

    At first I thought I screwed something up so I tried it again and still nothing. All appeared normal until I clicked on the gallery to see if the images had been processed and they were not to be found.

    I am using a Windows XP machine that I used to load all of my photos and a comcast broadband connection.

    Any ideas?

    Thanks,

    Rich

    *EDIT*

    I can upload the photos one at a time but when I try more than one none of them show up in the gallery.

    Hi Dick,

    Ouch - sorry you're having problems. Which loader are you trying? Have you tried the Universal Drag and Drop Beta? That one works great. Let me know specifially the uploader you are using and I can help diagnose the problem.

    Also - make sure you're not trying to upload any files that are not jpgs - like thumbs.db or other non jpg files.

    I'm here all night and will help you - promise!
    Andy

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  • dickdick Registered Users Posts: 36 Big grins
    edited January 15, 2006
    Andy wrote:
    Hi Dick,

    Ouch - sorry you're having problems. Which loader are you trying? Have you tried the Universal Drag and Drop Beta? That one works great. Let me know specifially the uploader you are using and I can help diagnose the problem.

    Also - make sure you're not trying to upload any files that are not jpgs - like thumbs.db or other non jpg files.

    I'm here all night and will help you - promise!

    Hi Andy wave.gif

    No worries I am just messing around while I do some work. All .jpg files straight from the point and shoot camera. (Gotta keep the blokes over on JM up to date) How do I determine which loader I am using?

    Thanks,

    Rich

    *EDIT*
    I am using Windows drag and drop loader - funny how I never noticed that I was picking a loader as part of the process headscratch.gif
    _______________________
    Rich
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2006
    dick wrote:
    Hi Andy wave.gif

    No worries I am just messing around while I do some work. All .jpg files straight from the point and shoot camera. (Gotta keep the blokes over on JM up to date) How do I determine which loader I am using?

    Thanks,

    Rich

    *EDIT*
    I am using Windows drag and drop loader - funny how I never noticed that I was picking a loader as part of the process headscratch.gif
    Hey Rich,

    Yes - the JM crowd cannot live long without more from you though, so this IS IMPORTANT, Dangit!

    Click "add photos" on the next screen, you'll see in VERY TINY TINY print lol3.gif "we have others" upper part of your screen - click that and choose the Universal Drag and Drop Loader Beta. It will give you the attached screen:

    BTW, if it asks you "do you want to install blah blah blah from Rad Inks" that's OK thumb.gif
    Andy

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  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 15, 2006
    I was having issues earlier today as well. I had two files (out of 88) that wouldn't upload. I tried the beta java uploader, then the windows IE uploader, then I tried the IE one again and the third time was the charm.
    http://davidson.smugmug.com
  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 15, 2006
    Ok, this is starting to get aggravating. Upload 88 photos, 9 don't upload (even though they do, but at the end it tells me 79 were uploaded and sure enough that's true). Upload those 9...tells me 6 are uploaded...now I'm off to try the last 3.
    http://davidson.smugmug.com
  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 16, 2006
    Well at least now it's telling me that it only uploads the number of files that it did succesfully upload, but it's still having upload issues. I shouldn't have to try two times just to upload 1 image. What's up guys?
    http://davidson.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 16, 2006
    marlinspike wrote:
    Well at least now it's telling me that it only uploads the number of files that it did succesfully upload, but it's still having upload issues. I shouldn't have to try two times just to upload 1 image. What's up guys?

    I cannot recreate the issue, I'm sorry - been uploading with the Universal D&D all day/night. Are you having continuous difficulties or was it just the one time?
    Andy

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  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 16, 2006
    Well, depends what counts as a time. If trying the same image multiple times is one time, then I've had it happen twice. If each upload is a seperate time, I've had it happen 6 out of 7 times IIRC.
    http://davidson.smugmug.com
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 17, 2006
    Andy,

    I have to chime in on this topic as recently I'm experiencing similar difficulties. When doing batches with S*E roughly a 1/10 of pictures does not make it - S*E detects them and I've to reupload them.
    I can even deliver you exact times (all GMT+1) - all of these images failed in my last 2 batches (it even happens on a 2nd try as the 1/10th rule still applies): 
    16.01.2006 13:15:02:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_181550_08229_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_181550_08229_s7_o.JPG[/URL] to album 1096436
16.01.2006 13:16:19:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_181759_08230_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_181759_08230_s7_o.JPG[/URL] to album 1096436
16.01.2006 13:17:44:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_182348_08231_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_182348_08231_s7_o.JPG[/URL] to album 1096436
16.01.2006 13:35:03:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_184227_08243_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_184227_08243_s7_o.JPG[/URL] to album 1096436
16.01.2006 13:54:23:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_185944_08259_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060113_185944_08259_s7_o.JPG[/URL] to album 1096436
16.01.2006 14:27:45:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155229_08283_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155229_08283_s7_o.JPG[/URL] to album 1096436
16.01.2006 14:28:58:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155400_08284_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155400_08284_s7_o.JPG[/URL] to album 1096436
16.01.2006 14:30:10:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155410_08285_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060114_155410_08285_s7_o.JPG[/URL] to album 1096436
 
2nd batch:
16.01.2006 00:55:04:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2005\12-Dec\ori\20051231_230833_07939_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2005\12-Dec\ori\20051231_230833_07939_s7_o.JPG[/URL] to album 1098146
16.01.2006 01:19:52:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_004916_07971_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_004916_07971_s7_o.JPG[/URL] to album 1098146
16.01.2006 01:20:28:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_004928_07972_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_004928_07972_s7_o.JPG[/URL] to album 1098146
16.01.2006 01:21:14:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_005037_07973_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060101_005037_07973_s7_o.JPG[/URL] to album 1098146
16.01.2006 02:43:48:       Started Uploading [URL="file://\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060105_123855_08004_s7_o.JPG"]\\Pc1\D\Media\Bilder\Sebastian\2006\01-Jan\ori\20060105_123855_08004_s7_o.JPG[/URL] to album 993845

    I know there are a lot of potential troublemakers from Germany to SM HQ, but maybe these times are useful for you to improve something in this area.

    Thanks,
    Sebastian

    EDIT: This didn't happen before the January 16th that offen - on Jan 4th I had a ~200 file batch that went through flawless!
    Sebastian
    SmugMug Support Hero
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2006
    rainforest1155 wrote:

    I know there are a lot of potential troublemakers from Germany to SM HQ, but maybe these times are useful for you to improve something in this area.

    Thanks,
    Sebastian

    EDIT: This didn't happen before the January 16th that offen - on Jan 4th I had a ~200 file batch that went through flawless!

    Sebastian - thanks - I'll give this to the rigth guys. Appreciate you taking the time....
    Andy

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  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 17, 2006
    rainforest1155 wrote:
    EDIT: This didn't happen before the January 16th that offen - on Jan 4th I had a ~200 file batch that went through flawless!

    Yep, this is a recent phenomenon for me too.
    http://davidson.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2006
    marlinspike wrote:
    Yep, this is a recent phenomenon for me too.

    Thanks Guys, I've made sure the team has seen this.
    Andy

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  • DTMPhotosDTMPhotos Registered Users Posts: 47 Big grins
    edited January 17, 2006
    Seen this before
    Andy - I had this problem the week following ThanksGiving and eventually there was a problem found on the SM end (I want to say that I think I was working with Chris?).

    FWIW...
    D.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2006
    DTMPhotos wrote:
    Andy - I had this problem the week following ThanksGiving and eventually there was a problem found on the SM end (I want to say that I think I was working with Chris?).

    FWIW...
    D.

    Thanks so much - really appreciate your feedback - I've made sure our engineers have seen this thumb.gif
    Andy

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  • CindyCindy Registered Users Posts: 542 Major grins
    edited January 17, 2006
    Troubles uploading from here also... yesterday & today
    I was having problems yesterday as well but thought it was my isp. Re-tried and they uploaded. Also when adding to the cart sometimes they wouldn't show up... just had red x's in the cart but you could click them and return to the photo in the gallery - weird.

    Today: Trying to upload one photo & keep getting error messeges. Tried 2 different uploaders. The 4th time it partially uploaded... meaning 1/8 of the photo was there and 7/8 is just a gray screen. I'm trying to replace it now (same photo).

    Hey... this don't have nothing to do with that one guy who'd uploading like bizzionlions of photos does it rolleyes1.gif

    Seriously... hope the problem is detected quick and easily resolved.
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
  • BenBen Vanilla Admin Posts: 513 SmugMug Employee
    edited January 17, 2006
    All the uploaders you are mentioning send files individually. Which means if the connection is lost, interrupted, etc... instead of aborting the entire upload, you lose a single file. So the problem is with your connection to us. We are looking into this based on your reports here... and we actually hope it is something on our end so that it is something we can actually fix.

    If it is something between you guys and us, or something on your end... it would be pretty much out of our control. So this is one of the times we are hoping it is our error... but at the current time our systems guys remain skeptical.

    Thanks so much for the details, and please keep us updated if things change or if you log any more specific information (for instance, if there is a certain time of day that seems worse than others, certain uploader, certain images... etc)

    -Ben
    Smug since 2003
  • marlinspikemarlinspike Registered Users Posts: 2,095 Major grins
    edited January 17, 2006
    It seems to me, though I don't have a very large sample size, that the universal drag and drop is not as reliable in this regard as the regular windows IE uploader.

    Also, it doesn't seem to be aborting the upload. One time I was just uploading 1 file (with the windows uploader) and it took the usual amount of time to finish uploading, my connection appeared active (i.e. the upload one of those two computer monitors was blue), but when it was done it told me 0 files uploaded successfully, and sure enough it was right.
    http://davidson.smugmug.com
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited January 17, 2006
    marlinspike wrote:
    Also, it doesn't seem to be aborting the upload.
    Good point! I've actually never seen it that the upload process was aborted and continued with the next file.
    The standard S*E behavior is to send the file. After the file has been send S*E gets the image ID from the SM server. That's the point where I can see that an upload did not succeed - in this case S*E just logs '/int>', because it can't filter any image ID out of the response of the SM server that is empty.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • CindyCindy Registered Users Posts: 542 Major grins
    edited January 17, 2006
    Cindy wrote:
    I was having problems yesterday as well but thought it was my isp. Re-tried and they uploaded. Also when adding to the cart sometimes they wouldn't show up... just had red x's in the cart but you could click them and return to the photo in the gallery - weird.

    Today: Trying to upload one photo & keep getting error messeges. Tried 2 different uploaders. The 4th time it partially uploaded... meaning 1/8 of the photo was there and 7/8 is just a gray screen. I'm trying to replace it now (same photo).

    Hey... this don't have nothing to do with that one guy who'd uploading like bizzionlions of photos does it rolleyes1.gif

    Seriously... hope the problem is detected quick and easily resolved.

    Sorry forgot to write back... the replace photo finnally got it. I havn't tried uploading anymore yet today... will be later tonight before I get more ready (If I'm still livin by then.)
    Cindy Colbert (Utterback) • Wishing You Co-Bear Love, Hugs & Laughter!!!
  • Moon MullenMoon Mullen Registered Users Posts: 34 Big grins
    edited January 17, 2006
    The problem might be my connection being interrupted? I use Firefox and the beta uploader to drag and drop my photos into smugmug. I reported several different problems last month, and the problems continue. Last night I uploaded 115 photos from 7 different folders. When I went back to check on the upload I wound up with 13 less photos in smugmug than the number of photos in my folder. I then went to the sort photo option to sort the photos by filename to compare what smugmug accepted and what I thought I sent. It might be coincidence but the order of the files not accepted by smugmug in a couple of the uploads was every 3rd photo - weird.

    I really don't like to spend time figuring out why the photos don't load or show as 100% sent but don't appear. It's tedious. I also don't want to pay a 3rd party for an application to send photos to a site that offers photo hosting services (no offense intended to the developer of S*E).

    I love smugmug and I can keep trying to get a 100% upload of my files, but is this really an end-user problem? How about some warning back to us that we tried to load 100 files and only 98 were accepted?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2006
    Moon Mullen wrote:

    I love smugmug and I can keep trying to get a 100% upload of my files, but is this really an end-user problem? How about some warning back to us that we tried to load 100 files and only 98 were accepted?

    Hi Moon,

    Sorry you are having troubles.

    It is still Beta.
    There are other options - lots of folks swear by SendToSmugMug.

    Andy
    Andy

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  • Moon MullenMoon Mullen Registered Users Posts: 34 Big grins
    edited January 18, 2006
    Andy wrote:
    Hi Moon,

    Sorry you are having troubles.

    It is still Beta.
    There are other options - lots of folks swear by SendToSmugMug.

    Andy

    No problem, Andy. I figured I'd pipe in to add to the recent experiences. It's probably nothing you haven't heard and I know you guys will fix it in due time.

    I love smugmug so much I can put up with it and wait another day or two. As you said, it is a beta. Maybe I'll give SendToSmugMug a try.

    Keep up the good work!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 18, 2006
    Moon Mullen wrote:
    Keep up the good work!

    wave.gif Tell Uncle Joe I love him!
    Andy

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