I've had someone I know buy a couple of digital downloads from me along with paper prints in the same order. It says order shipped but she is asking me how she will get the download, will I email it or what happens she says. This isn't a problem as I know the girl and am quite happy to email them to her, she has paid for them anyway. I think she must have clicked the download button or link or whatever it is but failed to save the files, I have no idea how it works as never bought one myself but I am wondering does the person have access to download it again for free or what? I had a woman buy 2 downloads from me once that she had no idea how to download so never actually downloaded although she paid for them and I see that it still says in the sales history 'Order Accepted' rather than 'Order Shipped'. I knew that woman too and sorted it for her as well by emailing her the images plus I sent her prints too for good measure but if for example she wanted to go back and download them how would she go about that?