40% price increase?

BigAlBigAl Major grinsPosts: 2,294Registered Users Major grins
edited April 26, 2017 in The Big Picture

Totally over the top...

Been with Smug since 2005, and this is quite vicious, especially if you are paying in a foreign currency.

Comments

  • denisegoldbergdenisegoldberg Major grins North Andover, MAPosts: 11,297Super Moderators moderator

    I haven't seen anything about a price increase. Where are you seeing this?

  • BigAlBigAl Major grins Posts: 2,294Registered Users Major grins

    Just got an email reminding me that my annual subs are due, with the rider that it is going up.

  • leftquarkleftquark SmugMug Product Team Posts: 2,994Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Prices on the Basic and Power accounts have been the same since 2004 but this year it was time to make a ~$1 USD per month increase to these 2 plans. Prices on the Portfolio and Business plans remain the same. For those of you like yourself who have been with us since our "standard" plan existed, you are paying less than normal Basic customers.

    Customers on Basic and Power plans paying annually will receive an email one month prior to their renewal outlining the price that they'll be billed at their next renewal.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • BigAlBigAl Major grins Posts: 2,294Registered Users Major grins
    edited April 28, 2017

    Prices on the Basic and Power accounts have been the same since 2004 but this year it was time to make a ~$1 USD per month increase to these 2 plans. Prices on the Portfolio and Business plans remain the same. For those of you like yourself who have been with us since our "standard" plan existed, you are paying less than normal Basic customers.

    erm, what happened to the grandfathering clause?

    At least let the grandfathers (who kept the company running in the early days) that their coffins are sealed when you make the decision?

  • leftquarkleftquark SmugMug Product Team Posts: 2,994Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    As I mentioned, those of you that are on our "Standard" (grandfathered) plan are still paying less than normal Basic customers to thank you for your loyalty all these years.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • BigAlBigAl Major grins Posts: 2,294Registered Users Major grins

    Ok thanks. Wrong attitude from smug about the whole grandfathering thing. Early warning would have been useful.

  • GeofferyLGeofferyL MalaysiaPosts: 1Registered Users Beginner grinner
    > @leftquark said:
    > As I mentioned, those of you that are on our "Standard" (grandfathered) plan are still paying less than normal Basic customers to thank you for your loyalty all these years.

    Hi, I too am being notifed of the price increase thru the auto renewal notification, I would expect a better humane communication done for those customer who was with your company since the early days. It has prompt me to search the web for some insight to the price hike and the best result is from this post.

    You statement above is not true, with the new price, I am paying the same BASIC fee as any other new BASIC subscriber that sign up now.
  • leftquarkleftquark SmugMug Product Team Posts: 2,994Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited October 13, 2017

    @BigAl said:
    Early warning would have been useful.

    Any customer that was to receive a price increase was notified at least one month prior to their next renewal. To help improve our communication in the future, is there a more preferred time frame than 1 month early?

    @GeofferyL said:
    > @leftquark said:
    > As I mentioned, those of you that are on our "Standard" (grandfathered) plan are still paying less than normal Basic customers to thank you for your loyalty all these years.

    You statement above is not true, with the new price, I am paying the same BASIC fee as any other new BASIC subscriber that sign up now.

    In April, when I posted about the customers on the Standard plan, it was true that those customers were still (and for the most part are still) paying less than new basic subscribers. As of October, those on plans with pricing below the current pricing will start to see their pricing match the prices for new subscribers when their next billing cycle is set to renew.

    A lot of effort went into making sure the communication about the price raise was timely and appreciative of your tenure with SmugMug. With that said, we're always looking to do even better; do you have any specific insights that would have improved the communication?

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • jdjdjdjdjdjd Big grins Posts: 12Registered Users Big grins

    A lot of effort went into making sure the communication about the price raise was timely

    Really? I just received notification of the price increase in my renewal notice. From the above discussion, it sounds like this decision was made in April (or earlier). Why am I first hearing about this in December?

    and appreciative of your tenure with SmugMug.

    Apparently that communication didn't reach me either. All I got was a bill saying "This reflects an increase of $1.49 per month from your previous year’s subscription price."

  • leftquarkleftquark SmugMug Product Team Posts: 2,994Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    @jdjdjd: I assume you're on an annual plan? Annual subscribes will be / are being notified one month before their renewal date.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
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