Phanfare Not Working

MikeLaurelMikeLaurel Southern CaliforniaPosts: 67Registered Users Big grins

I'm starting a new thread. @KarinaExPhanfare mentioned on another thread that she can't log in to Phanfare. I can sometimes get in, but am getting a lot of errors.

I also tried initiating my Phanfare -> SmugMug transfer and that doesn't seem to work, either.

:( :( :(

Comments

  • darryldarryl Major grins Posts: 1,000Registered Users Major grins

    Still working for me, presently. My download via Phanfare Mirror is still sloooooowly proceeding. After almost 2 days, it's currently on album 503 of 2450...

  • leftquarkleftquark SmugMug Product Team Posts: 3,343Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    We'll reach out to PF and see if there's anything going on, but as far as we know it's been working fine.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • MikeLaurelMikeLaurel Southern CaliforniaPosts: 67Registered Users Big grins

    Phanfare is working again for me. I was able to initiate the transfer.

  • KarinaExPhanfareKarinaExPhanfare Melbourne, AustraliaPosts: 93Registered Users Big grins

    I sent a pretty angry (furious) email to Carbonite support and they assured me that while it was a "major technical issue" - they would get it up and running again asap.

  • leftquarkleftquark SmugMug Product Team Posts: 3,343Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Sounds like they're back up and running.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • KarinaExPhanfareKarinaExPhanfare Melbourne, AustraliaPosts: 93Registered Users Big grins

    I can access my library but a thousand "blue and white squares" which is when they cant load an existing image. And I cannot log into my own site or any of my sub sites - still saying password issue.

    I am really peed off with them.

  • evansmugevansmug Big grins Posts: 33Registered Users, SmugMug Product Team SmugMug Employee

    For anybody who may still be experiencing issues accessing their Phanfare account or content, please continue to reach out to their support directly at [email protected] I have just spoken to them, and they are not aware of any widespread issues. Getting the specific details of your individual situation to them will be the best way to get things ironed out. Thanks!

    SmugMug Product Manager
    evandeffley.smugmug.com
  • KarinaExPhanfareKarinaExPhanfare Melbourne, AustraliaPosts: 93Registered Users Big grins

    The replies I have been getting from Carbonite have said its a tech issue across the board - not just certain users.

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