Ugh - gallery image sequence spontaneously changed!

W.W. WebsterW.W. Webster Happily mirrorfreePosts: 3,190Registered Users Major grins
edited May 17, 2017 in Bug Reporting

I have a gallery containing over 3,000 images which I have progressively build up over ten years (my daily blog, link below). The gallery sequence is set to "manual". Moments ago, after moving the location of one image (only one, I'm certain) in the organiser and clicking "done", my gallery is now in a completely unrecognisable sequence.

SmugMug has had a hiccup. If the gallery contained only a few images, the implications would be trivial. However, now I have chaos! How can I roll back to the previous (correct) sequence? What other options do I have?

Comments

  • W.W. WebsterW.W. Webster Happily mirrorfree Posts: 3,190Registered Users Major grins

    I discovered what happened and have managed to reverse it. SmugMug had taken a block of 2,851 images beginning with the second and shifted them as a group to the back of the gallery.

    Bizarre! But at least, when I worked out what happened, I was able to move the complete block back to where they should be.

    Whew!

  • leftquarkleftquark SmugMug Product Team Posts: 2,936Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    Glad to know you were able to fix it. Could you let me know which gallery it was so we can dig into why it did that, and make sure it doesn't happen again?

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • AllenAllen "tweak 'til it squeaks" St. Louis, MoPosts: 9,213Registered Users Major grins

    Note: it might be a good idea before moving or copying photos look at the number selected at the very top in Organizer. I've had this problem in the past were multiple photos seem to get selected moving the mouse around.

    Al - Just a volunteer here having fun
    My Website | My Blog
  • LPCLPC Major Grins Posts: 490Registered Users Major grins

    Same thing has happened to one of my galleries with over 1400 photos. I was uploading to it last night and noticed the order was wrong so I left it to this morning to double check. I've spent the past few hours trying to remember the order they were in before. This is not good. This was not a block but the last few hundred photos were rearranged at random.

  • leftquarkleftquark SmugMug Product Team Posts: 2,936Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee

    When the sort order got changed, were you seeing it out-of-order within the Organizer? Was it also out-of-order in the gallery after you exited the Organizer?

    I was able to partially reproduce but the order was only wrong in the Organizer. In the gallery the order remained as I expected.

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • LPCLPC Major Grins Posts: 490Registered Users Major grins

    I noticed it in the Organizer so left without saving but it was too late and the Gallery order was also wrong.

  • RichardRichard Mildly bemused Madrid, SpainPosts: 17,784Administrators, Vanilla Admin moderator
    edited May 24, 2017

    Perhaps this is the problem: changes that you make in manual sort order are effective immediately--hitting the Save button doesn't matter. If you accidentally drop a selected group to a given slot, there is no undo function. I sort of like the way it works as I can tweak the order in the Organizer and see the result immediately by reloading the gallery page in a separate tab, which is especially convenient for collage view galleries. But I can see how it could create serious issues if you have selected many non-contiguous pics and accidentally drop them somewhere.

    @leftquark said:
    I was able to partially reproduce but the order was only wrong in the Organizer. In the gallery the order remained as I expected.

    @leftquark : did you reload the gallery? What you describe is not what I'm seeing.

  • leftquarkleftquark SmugMug Product Team Posts: 2,936Administrators, Vanilla Admin, SmugMug Product Team SmugMug Employee
    edited May 25, 2017

    Websters initial post talked about only moving 1 image and having multiple images (that weren't selected/moved) appear out-of-order. I was able to partially reproduce in which the organizer showed those other photos out of order, but when I reloaded the gallery, everything was as I expected.

    Example:
    Current order is: 1, 2, 3, 4, 5, 6
    In the Organizer, I went to swap 2 and 3 and instead the Organizer showed: 4, 5, 6, 1, 3, 2.
    However, when I reloaded the gallery, it was: 1, 3, 2, 4, 5, 6

    SmugMug Director of Product / dGrin Afficionado
    aaron AT aaronmphotography DOT com
    Website: http://www.aaronmphotography.com
    My SmugMug CSS Customizations website: http://www.aaronmphotography.com/Customizations
  • W.W. WebsterW.W. Webster Happily mirrorfree Posts: 3,190Registered Users Major grins

    Hi Aaron

    It's a while ago now, but I'm sure the actually gallery was out of sequence, otherwise I wouldn't have been concerned. But there's no way I would have inadvertently selected 2,851 images out of more than 3,200 and dragged them to the back of the gallery.

    The gallery was at https://rosscollins.smugmug.com/Daily-blog/n-6j4Fh/ but I think you might have worked that out!

  • W.W. WebsterW.W. Webster Happily mirrorfree Posts: 3,190Registered Users Major grins
    edited June 17, 2017

    OMG - here we go again!

    In Organiser view, the sequence of the gallery is correct. When I click Done', the displayed gallery sequence is all screwed up! WTF?

  • W.W. WebsterW.W. Webster Happily mirrorfree Posts: 3,190Registered Users Major grins

    Now it's OK! Could the problem this time be a browser cache issue?

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