Pic Monkey Won't save to my Smugmug galleries

dlplumerdlplumer Major grinsPosts: 8,045Registered Users Major grins

It has always worked, but I cannot save my changes made in Pic Monkey


  • David_S85David_S85 Spotter of Dgrin Spam and Oddities ChicagolandPosts: 12,459Administrators moderator
    edited June 9, 2017

    It has always worked, but I cannot save my changes made in Pic Monkey

    Confirmed. Definitely won't save back to Smugmug. It broken! I have experienced periodic Picmonkey outages in the past, so I know it isn't bullet-proof. They've fixed it in a day the last couple times when Smugmug notifies them. PicMonkey uses their own servers, so it is likely a Picmonkey problem rather than Smugmug's.

    Sharing is also broken. I tried to email an edited photo, and no joy.

    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • denisegoldbergdenisegoldberg Major grins North Andover, MAPosts: 12,629Super Moderators moderator

    I just saw this on the SmugMug Status page:

    Identified - Our image editor "PicMonkey" is currently not functioning correctly. We’ll take a closer look and will update you when the PicMonkey team has a fix.
    Jun 9, 11:26 PDT

  • dlplumerdlplumer Major grins Posts: 8,045Registered Users Major grins
  • LattalandLattaland Beginner grinner Posts: 3Registered Users Big grins
    PicMonkey not saving edits. Any ideas how to fix?
  • slpollettslpollett Major grins Posts: 1,082Registered Users Major grins

    I think SmugMug no longer supports PicMonkey. It's a fairly recent change.

    Sherry P.

  • tomnovytomnovy SmugMug Support Hero Leicester, United KingdomPosts: 1,089Registered Users SmugMug Employee

    That is correct. We no longer offer PicMonkey as a built in editor in your galleries. You can still use PicMonkey, but outside SmugMug - what does this mean? It means that you will need to upload your content directly to PicMonkey and then download it once you have finished editing it. If you want to have your edited content on your SmugMug website, you will need to upload the edited version of the photo to your SmugMug account.

    SmugMug Support Hero | Customizer | My SmugMug site - http://www.photom.me | Customization Portal - https://portal.photom.me
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