Crop Thumbnail square goof

Allen

I have two, so far, thumbs that rotate 90°. I've redone them and the rotate shows.
Edit: the two with rotated crops are portrait photos from iPhone 6s.

http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-June/2017-06-22-Riverlands-Hazelwood-and-Bridgeton-WEKI/i-ZztgsMf
http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-June/2017-06-22-Riverlands-Hazelwood-and-Bridgeton-WEKI/i-j535WNr

I cropped some up to number 27 in gallery. All good to here except those two.
Edit: all other crops worked.

Allen

Hello, is anyone home?

This is still messed up. The second link above I re-cropped and set to original and all I get is a portrait in landscape.

The crop thumbnail tool completely borks a portrait photo thumbnail.

I'm trying to get a 1x1 crop.
Any help would be appreciated.

Allen

Bump

Allen

bump

rainforest1155

Al contacted the HelpDesk and I repaired the two photos to hopefully allow the thumbnail cropping to work properly.

Allen

Everything's back to normal now. Thanks for the help.

Still wondering why these ,straight out the iPhone 6s, needed repairing. I uploaded originals using the mobile app.

Allen

I think you need to fix something. Another upload vs mobile app with rotated thumbnail.

http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-June/2017-06-06-Darst-Bottom-St-Charles-County/i-r8FMhGb

Allen

This is definitely broke. Another upload and thumbnail crop from iPhone 6s rotated thumb.

http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-July/2017-07-28-RMBS-Cora-Island-Road/i-LsTDMXz

Informed help desk.

Allen

Is Smugmug even interested in fixing this? I just noticed iPhone photos thumbnails rotating using the crop thumbnail tool.

http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-September/2017-09-22-23-24-ASM-Meeting/i-Ttbr8PW
http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-September/2017-09-22-23-24-ASM-Meeting/i-VtDfHMx
http://www.photosbyat.com/Birds/2017-Birding/Birding-2017-September/2017-09-22-23-24-ASM-Meeting/i-ggwGL9z

Allen

After over a year this is still borked. Portrait photos from iPhone 6s when the cropped rotate 90 degrees CCW.
See whole 2nd row, all portraits showing 1x1 crops rotated. Please fix what is broken.
I added these 4 photos with the original crops after these.

gallery
https://www.photosbyat.com/Birds/2018-Birding/Birding-2018-October/2018-October-Yardbirds/i-r2Jgcsx

Edit: all fixed, see last post.

Allen

Hello?

rainforest1155

Hi Allen,
I'm sorry that you haven't heard back from anyone on this yet. I checked our bug tracker and can see that the issue has already been logged by our QA team. While I can't say on when we would be able to resolve this, I'll add this thread to the bug report. The issue seems to be that thumbnails created via the crop thumbnail tool ignore the rotation information from the photo, resulting in incorrectly orientated thumbnails. There's currently no known workaround for the issue.

All the best,
Sebastian
SmugMug Support Hero

Allen

I just downloaded one with bad thumbnail and opened in PSP. The downloaded original came in rotated to landscape position so I rotated it back to portrait and re-uploaded. Then upon cropping to 1x1 the thumb looks okay. Looks like PSP reset or fixed the rotation tag.

https://www.photosbyat.com/Birds/2018-Birding/Birding-2018-October/2018-October-Yardbirds/i-RRnNZc3

Edit: I fixed all four photos using this method.

rainforest1155

Hi Allen,
I'm glad to hear that you did find a workaround for the issue.