"We tried to add the product to the cart, but got an error" message

MRudlandMRudland Registered Users Posts: 285 Major grins
in SmugMug Pro Sales Support

A customer is getting this error as she tries to add products to her shopping cart.
Any advice on where to start looking as to what settings I may have wrong?
Thanks!
Michelle
www.auphoto.net

Comments

  • Chasing DaylightChasing Daylight Registered Users Posts: 65 Big grins

    I'd start by having them close all instances of their browser, and then re-open the browser and try again. Also, let us know the item they were trying to add (send us a link and let us know what product). We can check to see if we run into any errors when trying to add the item to the cart. If it continues after that, have them (or you can) email us at help@smugmug.com so we can respond quickly and dig with some additional questions to help get them squared away. :)

    Kelly | SmugMug Support Specialist
  • AllenAllen Registered Users Posts: 10,013 Major grins

    Check and see if they have 3rd party cookies enabled.

    Al - Just a volunteer here having fun
    My Website index | My Blog
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